Support Co-ordinator

LOCATION:
Dalziel Building 7 Scott Street Motherwell, North Lanarkshire, ML1 1PN

SALARY:
£27,598 - £36,445 per year

CONTRACT TYPE:
Permanent

POSITION TYPE:
Full Time

HOURS:
35 hours per week

**Who We Are?**

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime - victims, witnesses, and their families - are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

**What is the role**

This is an exciting opportunity to join our team as a Support Co-ordinator, working 35 hours per week.

Working pattern: Monday to Friday 8am and 8pm and Saturdays between 10am to 4pm.

The post holder will have the responsibility of managing volunteers who will support victims and witnesses impacted by Anti-social crime in their local area and linking in with relevant partners to provide advocacy for those impacted by ASB crime. This will be as part of the West team and the rest of the Support Coordinators.

**Primary location**:Motherwell, the post holder will be supporting service delivery across the whole locality, with travel across the West area. Our service delivery model is outreach to meet the needs of people impacted by crime. (Expenses will be covered)

The postholder will be reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. The postholder will be responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

**What you’ll need to be successful**

We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance and have a clean full driver licence. Someone with analytical skills who are able to understand, collect, analyse, report and present data. You will have the ability to challenge stereotyping, prejudice, discrimination and bias. We are looking for someone with a good working knowledge of the voluntary/charity sector and willing to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description - Support Co-ordinator

**What we offer?**

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (Pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

**Closing date** - Sunday, 11 May 2025 at Midnight.