Senior Technical Support Engineer

1 day ago


South West England, United Kingdom BMR Solutions Ltd Full time

Senior Electrical Support Engineer

Bristol (South Bristol, North Somerset)

£38,000 to £42,000 DOE + OT or time of in Lieu + 26 days holiday + bank holidays + private medical + contributory pension scheme + bonus

Senior Electrical Support Engineer sought within a specialised division of a global manufacturing brand offering bespoke mechanical/electro engineered solutions to the oil and gas, rail and subsea sectors.

The role of a Senior Electrical Support Engineer will be suited to Electrically biased and qualified engineers from ANY electrical, electronic or power generation industry background. You will have client facing experience and confident communication skills.Experience of equipment installation, commissioning, service and repair is required, any exposure to remote equipment set up, diagnostics and repair advantageous.

The Senior Electrical Support Engineer will report to the divisional manger and primarily will be responsible for three keys functions within the team. This will be approximately 50% of new equipment installations and set up, done predominantly remotelywith some site/location work. The remainder of the time will be split between supporting the technical sales team in the acquisition of new purchase orders in the form of the more detailed technical aspects of the equipment solutions. Finally, the aftersaleselement in terms of customer care in technical support, equipment servicing and breakdown response and assistance, again the majority of this work will be completed remotely.

The company are already a global success with many product ranges and this division are set to launch products globally as additional product offerings within the brand. This in turn will catapult the divisions growth, making this a very exciting opportunityfor an engineer seeking to learn and grow with a highly ambitious business.

The role:

- Senior Technical Electrical Support on specialised electrical solutions for the rail industry
- Support the technical sales team with detailed technical data and presentation of products
- Oversea the installation and setup of new equipment
- Carryout aftercare activities direct with end customer, technical support, equipment servicing, diagnosis, and repair.

The Person:

- Experienced electrical engineer from ANY industry background with electrical/electronic or power generation equipment.
- Strong degree of communication skills and client facing experience with a proven focus on customer care and customer experience.
- Hold a relevant electrical engineering qualification



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