IT Technical Support Engineer

1 week ago

West Sussex, United Kingdom Gold Group Ltd Full time

**Onsite Technical Support Engineer**

**West Sussex**

**Brief**

Technical Support Engineer needed for an IT Solutions organisation based in West Sussex who are looking to employ an experienced and well-rounded Technical Support Engineer that takes pride in their work with in-depth knowledge using Office 365, WindowsServer, Active Directory and Group Policy to provide first and second line IT Support.

**Benefits**
- Salary: £25,000 - £30,000 per annum
- Pension Plan
- Career Progression
- Hybrid Remote Working
- Health Benefits

**What the role entails**:
**Some of the main duties of the Technical Support Engineer will include**:

- Manage the queue of support tickets for specified client, including escalation to another team
- Directly manage and resolved tickets assigned to yourself and ensure system is organised and up to date
- Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress
- Provide desk side, telephone & remote support to the end users of the assigned key client
- Update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
- Adhere and contribute to the company's quality system and processes, and their maintenance Actively contribute to and promote the use of best practice and continual service improvement within the team
- Own the success of the service provision to your key client
- Support on the deployment of projects for your key client
- Undertake daily checks for your assigned key client including backup & security checks
- Deployment of new equipment at the customer site including desktops, laptops & peripherals

**What experience you need to be the successful Technical Support Engineer**:

- Previous experience within an IT Support role
- Experience with Windows Desktop (7,8,10)
- Experience with troubleshooting Outlook
- Working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualization, firewalls and routers.
- Experience with troubleshooting printers
- Troubleshooting general PC issues
- Excellent telephone manner and ability to diagnose faults over the phone
- Strong customer service skills
- Organised and able to work autonomously or as part of a bigger team

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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