Service Advisor
2 weeks ago
**Overview**
**Responsibilities**
- Greet customers warmly and assess their service needs.
- Provide detailed information on services offered, including recommendations based on customer requirements.
- Upsell additional services and products to enhance customer satisfaction and vehicle performance.
- Handle cash transactions accurately and efficiently.
- Maintain accurate records of customer interactions and service history.
- Liaise with technicians to ensure timely communication regarding repairs and services.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Keep the service area organised and presentable.
**Requirements**:
- Proven experience in customer service, preferably in an automotive environment.
- Strong upselling skills with a track record of meeting sales targets.
- Experience with cash handling procedures.
- Basic mechanical knowledge to understand customer issues and communicate effectively with technicians.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure in a fast-paced environment.
- Strong organisational skills with attention to detail.
Join us as a Service Advisor where your expertise will contribute to delivering outstanding customer experiences
Pay: From £26,500.00 per year
**Benefits**:
- Company pension
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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