Contracts Administrator

2 weeks ago

Burton Latimer, United Kingdom Edwin James Group Full time

Musk Process Services is part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services. Our team of over 1000 people works for and with a diverse Blue Chip client base across diverse sectors including Manufacturing, Food, Government and private programs.

We are currently looking for a **Contracts Administrator / Helpdesk Administrator** to join our site based team on the outskirts of Kettering, Northamptonshire. (Burton Latimer)

Working as part of a Building Services Maintenance Team you will be supporting our client, by responding to and assigning reactive maintenance jobs to our multi-skilled team of building services maintenance engineers.

**Key Responsibilities**
- Answering helpdesk phone and providing information and updates to internal and client teams
- Registering progressing and closing of the jobs on the Clients and internal CMMS systems
- Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required
- Generate purchase orders for materials and subcontractor requirements
- Inform the Operations Managers of any potential SLA failures

**Skills & Experience**
- Excellent customer service skills
- A forensic approach to detail and accuracy
- Strong IT skills used to working with MS Packages
- Excellent organisational and communication skills
- Experience of face to face interactions with external contractors as well as key stakeholders

**Specific Qualifications**
- Previous experience of working in a similar role.
- Due to the location it is preferred that the right person will hold a Driving license with own transport

**What we offer**
- A competitive salary and benefits package appropriate to this position
- An opportunity to work in a new team on an exciting contract
- Career development within a successful and growing business

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burton Latimer: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Contracts Administration / Helpdesk: 1 year (preferred)

Work Location: In person

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