Resident Liaison Officer

13 hours ago

East Ayrshire, United Kingdom Hugh LS McConnell Full time

**Purpose of the Role**:
The role of the Resident Liaison Officer is a vital one, for many residents you will be the first person they meet from Hugh LS McConnell Ltd. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name.

Reporting to: Project Manager

Location: East Ayrshire

**Salary**: Depending on experience

Working Hours: Monday to Thursday 8am - 5pm and Friday 4pm.

**Key Responsibilities**:

- Assist with site set up.
- Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
- Visit each resident prior to engage them in the programme and obtain sign up to the Project.
- Establish resident’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
- Work with site staff to implement effective practices.
- Carry out a property dilapidation survey with photographic evidence and populate a property folder where necessary with the tenant before works start in the property.
- Create and maintain resident files.
- Liaise with site management staff to enable the flow of information between all parties.
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues.
- Arrange appointment for surveys and works.
- Ensure all RLO procedures and paperwork is administered in line with McConnell policies and procedures.
- Manage complaints in line with our complaints procedure.
- Produce and distribute high quality, easy to understand communication materials as requested.
- Participate in Project Management meetings as required.
- Work with the Community Investment Officer to deliver initiatives to the residents.
- Observe site Health & Safety rules and ensure any risks are reported immediately to the site manager.
- Ensure the ‘Key Safe’ procedure is adhered to in line with company policy.
- Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service.
- Seek continuous improvement in resident liaison procedures.
- Any other reasonable management request.

**Qualifications, Skills & Abilities**:

- First rate communication skills.
- Good at developing relationships.
- Ability to work remotely as well as part of a team.
- Able to work to deadlines.
- Computer literate in MS office.

**Experience**:

- Previous experience within a face to face customer service role.
- Previous resident liaison experience within the social housing sector.
- Report writing.
- Full clean Driving Licence (Essential).

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- East Ayrshire: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: RLO/Apr23

  • Resident Liaison Officer

    3 days ago

    East Blatchington, United Kingdom Workflow Recruitment Ltd Full time

    Resident Liaison Officer (RLO) | K&B Replacement ProgrammeMaking sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.West LondonThe Contract: Essential Pre-Start & Resident ManagementWe are seeking an experienced and highly mobile Resident Liaison Officer (RLO) to join our team on an immediate contract for...

  • Resident Liaison officer

    1 week ago

    East Hatley, United Kingdom Skilled Careers Ltd Full time

    Resident Liaison Officer (RLO)Please make an application promptly if you are a good match for this role due to high levels of interest.Location: Cambridge, Ely, and surrounding areas Contract: Temporary, with a strong view to a long-term position Pay Rate: £17 - £22 per hourAre you an experienced and empathetic Resident Liaison Officer looking for a new...

  • Resident Liaison officer

    5 days ago

    East Hatley, United Kingdom Skilled Careers Ltd Full time

    Resident Liaison Officer (RLO)Please make an application promptly if you are a good match for this role due to high levels of interest.Location: Cambridge, Ely, and surrounding areas Contract: Temporary, with a strong view to a long-term position Pay Rate: £17 - £22 per hourAre you an experienced and empathetic Resident Liaison Officer looking for a new...

  • Resident Liaison Officer

    2 weeks ago

    East London, United Kingdom Staff Parteners ReGen Full time

    Staff Partners Regen are looking for an experienced **Resident Liaison Officer’s** to join a **maintenance (Kitchen and Bathrooms**) team covering work in East London & surrounding areas. - Permanent Role (Not Temp or Fixed Term) - Competitive Salary DOE - Monday to Friday - 8AM to 5PM - Company Car! - Annual Leave - Pension **Duties/ Responsibilities** -...

  • Resident Liaison Officer

    10 hours ago

    Hull and East Yorkshire, United Kingdom CLC Group Limited Full time

    CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the...

  • Resident Liaison Officer

    5 days ago

    Hull and East Yorkshire, United Kingdom Howells Solutions Full time

    Overview Resident Liaison Officer - Social Housing Planned Works Based in Hull Full time, permanent Salary: £30,000 - £34,000 + car allowance OR company vehicle About the role We are working with a leading contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in...

  • Resident Liaison Officer

    2 weeks ago

    East London, United Kingdom Plastexe limited Full time

    To be the principal co-ordinating link with residents on internal work projects. To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework...

  • Complaints/Resident Liaison Officer

    1 week ago

    Hollington, East Sussex, United Kingdom Howells Solutions Limited Full time

    Complaints/Resident Liaison Officer Full-Time, permanent position Based in Hastings Salary: £30k + company van and fuel card We are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings. Duties: Customer Care and Dis-satisfaction...

  • Resident Liaison Officer

    2 weeks ago

    North East, United Kingdom WATES Full time

    The Vacancy WPS are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our team a new social housing contract delivering planned works under the Social Housing Decarbonisation Fund (SHDF). This is an exciting opportunity to play a key role in improving homes and communities across the North East. Key Responsibilities Act as the main...

  • Resident Liaison Officer: Social Housing

    1 week ago

    North East, United Kingdom WATES Full time

    A leading development and property maintenance company is seeking an experienced Resident Liaison Officer to improve homes and communities across the North East. This role involves acting as the main point of contact for residents, ensuring clear communication, and supporting residents with queries. The ideal candidate will have experience within social...