Ict Service Delivery Apprentice

5 days ago

Exeter, United Kingdom Exeter College ApprenticeshipsDevon & Somerset Fire and Rescue Service Full time

The post holder will be part of a team providing both initial technical support for all DSFRS, ICT services and administrative duties as required within the ICT Service Delivery Team.

Main responsibilities and duties:
**Support to users-**

1. Staffing the ICT Service Desk, acting as a first point of contact for users reporting

faults/problems or requesting new or changed services.

2. Providing advice and guidance to all users as necessary.

3. Resolving reported faults/problems when possible or assigning to the relevant specialist

teams.

4. Maintaining a good working relationship with all users throughout the Service.

5. Providing on site advice to Users.

6. Liaising with 3rd party suppliers for the provision of services (e.g. repair of faulty

equipment)

7. Microsoft Active Directory and Azure administration (e.g. creating, deleting and amending

users and groups).

8. Assisting with other system administration when required (e.g. Microsoft 365, Remote

Desktop Services (RDS), e-learning systems, etc.)

9. Assisting other ICT personnel in the installation and maintenance of hardware/software.

10. Providing or assisting with user training as required.

**Administration-**

11. Processing purchase orders, goods received notes and invoices.

12. Maintenance of spreadsheets and databases.

13. To receive goods from suppliers

14. Administration of Internal recharging (e.g. print costs).

15. Booking of Travel and accommodation for ICT Staff.

**Quality Control-**

16. Creating and maintaining a log of all Incidents and Service Requests via the Service Desk

Software.

17. Maintaining an inventory of all hardware and software

18. Ensuring that internal and external recognised standards are adhered to.

19. Ensuring that all ICT policies, procedures and processes are adhered to.

20. Ensuring that all outstanding problems are pursued to a successful completion.

**Generic Duties-**

21. To maintain security and confidentiality of information, whether computer based or

otherwise in line with legislation, i.e. Data Protection Act and all related DSFRS’s

22. To participate in the provision of Out Of Hours ICT Support if required.

23. Other duties appropriate to the grade of the post as directed by the Service Desk Team

Leader

24. To participate in the Personnel Performance & Development (PPD) Review process to

identify any personal training and development needs and attend training events as

directed/required

25. To maintain professional knowledge by networking, attending training courses, reviewing

professional publications and maintaining Continuing Professional Development (CPD)

consistent with any professional requirements (e.g. ITIL)

26. To perform tasks in a safe manner in accordance with Health and Safety policies and

procedures

27. To comply with all other Service Policies and Procedures

Hours: 37.00 per week

About the employer:
he Apprenticeship is an IT Communications Technician (Advanced)

Requirements and Prospects:

- Organisation
- Communication
- Flexibility and adaptability
- Customer Service
- Positive
- Committed
- Confident
- Team player
- To participate in one of the ICT “Out of Hours” support schemes if required.
- Practical
- Conceptual

Training Provided:
You will attend Exeter College 1 day per week to work towards your Level 3 Information Communications Technician Apprenticeship.

Additional Information:
Desirable
- Valid driving licence; ability and willingness to travel to sites within Devon and Somerset.

GCSE or equivalent 4/C or above.

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