Band 2 - Ward Clerk

**Job summary**:
We deliver a service to all by improving lives and caring for people. Right now, the NHS needs more people to help the Country build back from the devastating effects of Covid19.

To achieve this, we have now created a number of new and existing roles across our 4 hospitals at; Solihull, Good Hope, QE and Heartlands. We are looking to recruit diligent and enthusiastic Administration Clerks to be based on our Patient Wards. These posts will have a direct and positive impact on how we care for our patients within the hospital.

What's in it for you?
- Employed one the largest employers with a worldwide and enviable reputation
- which is recognised for providing 1st class care
- To be part of team where you are valued, and where your opinion and ideas make a difference to people's lives.
- Public sector pension
- Paid overtime with enhanced rates of pay for evenings, weekends, and bank holidays
- Access to onsite Temporary employment bank - where additional shifts can be selected
- Access to ESR - payroll and benefits programme to track your rewards
- Refer a friend bonus scheme
- A comprehensive induction, on-going training, and development to include support with degree and vocational qualifications
- Shopping discounts (via Blue Light card)
- Access to any vaccinations such as Covid and Flu

**Main duties, tasks & skills required**:
What's needed to be successful in this role:
Ideally, you've worked in a similar capacity before and have experience in providing first class customer service. You'll have strong communications skills and be confident in dealing with challenging customers both face to face and by telephone.

As we work across all communities within Birmingham and Solihull, you'll be approachable, reliable, and able to build rapport with team members and visitors from a range of cultures and backgrounds.

The workload will be varied and can challenging, however being able to multitask in an efficient manner whilst maintaining a caring and helpful attitude underpins everything you do - and means making a difference to your team and to the patients who rely on us for their care.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

- Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
- Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

**Job description**:
1.Communication:

- Accurately record telephone messages and other enquiries and refer as appropriate.
- Provide effective communication and problem solving both face to face and via telephone.
- Deal effectively with other departments, making appointments and booking transport.
- Liaise with bed management and the admissions department with regards to patient admissions, transfers and discharges.
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

2.Analytical and Judgemental Skills/Freedom to Act:

- Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
- Ability to recognise situations that should be referred onto the Senior Sister/Ward Manager and take prompt and appropriate action

3.Planning and Organisational Skills:

- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
- Undertake work that has been prioritised by the Senior Sister/Ward Manager

4.Policy and Service Responsibilities:

- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
- Receive and open incoming post and act as required.
- Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services.

5.Responsibility for financial and Physical Resources:

- Have a personal duty of care for all equipment and resources used.
- Maintain stock control of stationery / clinical supplies.
- Ensure the safe keeping of patients valuables in line with Trust Policy.

6.Responsibility for Staff:

- Participate in the induction and training of all new members of staff.
- Demonstrate own activities to new / less experienced staff.

7.Responsibility for Information:

- Be responsible for confidentiality in line with Trust policy and procedures.
- Accurately input data/confidential data using a