Service Advisor

5 days ago

Edenbridge, United Kingdom Harwoods Group Full time

JOB PURPOSE

The role of the Service Advisor is to:

- Be the point of contact for customers requiring servicing or repair to their vehicles.
- Manage the flow of information between the workshop, the rest of the business and the customer.
KEY RESPONSIBILITIES
- To handle the customer enquiries and queries promptly and efficiently.
- Quality service needs and diagnose vehicle running problems where appropriate.
- Establish understanding and an agreement with the customer of the work to be carried out.
- Accurately mantain the service department loading system in line with workshop capacity.
- Manage the handover and administration of loan vehicles. Explain the work carried out on vehicles ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain relevant systems ensuring accuracy at all times.
- Maintain safe working practices and abide by the working rules and standards of the business.
POLICIES
- All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
PERSON SPECIFICATION

Essential
- Proof of Right to Work in the UK.
Experience

Skills & Knowledge

Essential
- Full UK driving licence.
- Smart appearance.
- Competency in numeracy, literacy and IT.
Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:
Level:
Team member

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

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