Business Support Assistant

3 days ago

Barry, United Kingdom Vale of Glamorgan Council Full time

**About us**
The Locality Administration Team provide a frontline service and administration support to Adult Services Teams based at Canolfan Ty Jenner, Contact One Vale and Llanfair Unit. As primary contacts for the Adult Teams they process referrals into the service and administer waiting lists allowing a smooth transfer of work and timely allocations. They provide monthly statistical information, update citizen records and action closures. They assist Team Mangers with HR processes to enable the Teams to function and provide full administration support to social workers, occupational therapists and social care officers in order for them to focus on their roles.

**About the role**
Pay Details: Grade 4, SCP 5-7, £21,575 - £22,369 pro rata

Hours of Work - 14.5 hours

Working Pattern: Thursday & Fri

Main Place of Work: Canolfan Ty Jenner

Duties to include:

- To provide a front line reception service to Adult Services.
- To assist with the general day to day running of the base.
- Creating and maintaining electronic systems to log and track information
- As the primary contacts for the Team, responsible for processing all referrals received
- Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
- Maintenance of computerised record systems WCCIS, TRIM / Content Manager.
- To assist Team Managers / Practitioner managers with HR processes.
- To provide full administration support to Adult Teams.

**About you**
You will need
- Experience of working in a busy office and meeting deadlines
- Experience of working with computerised information systems
- Experience of team working.
- Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel)
- Good communication skills
- Good interpersonal skills
- Ability to manage and retrieve information.
- Ability to prioritise workloads and work under pressure
- Ability to work in a constantly changing environment.
- 4 G.C.S.E. English & Mathematics (or equivalent)
- Team worker
- A commitment to excellence in public services
- Commitment to equal opportunities and customer service
- Ability to use intiative
- Self motivated
- Ability to work under pressure and to deadlines
- Willingness to undertake training
- Ability to drive/travel throughout the Vale or between locations as appropriate
- Ability to respond to the changing needs of the post

**Additional information**
For Further Information, contact: Kathryn O’Mahoney 01446 725100

Please see attached job description / person specification for further information

Job Reference: SS00581

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