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Apprentice Patient Services Executive

3 weeks ago

Northampton, United Kingdom Northampton College Full time

**Job Overview**
The apprentice will work within our Patient Services Team and gain knowledge of all aspects of the role including telephone handling, all administration roles and reception duties. There will be close contact with our patients and all other teams within our clinic including our Nursing and Embryology teams. An understanding of the services we provide will be gained, during orientation our apprentice will spend time in all departments getting to know the staff and learning their role within our patient’s journey.

**About The Company**

We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK. We have 18 Clinics within the UK, as well as Clinics in Dublin, USA and Spain. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare and we help our patients through the most innovative science supported by exceptional and intuitive digital experience. We don’t just care, we are Care.

**Responsibilities**
- Inputting patient demographics into our electronic system
- Making appointments
- Entering referrals onto CIS ( our electronic patient records system )
- Input and update the nurses rota electronically
- Cover reception as needed
- Liaise with other team members and other departments within the clinic as needed and also across the organisation.

**Key Skills**
- All basic administration skills
- Computer skills
- Knowledge of Microsoft outlook, word and excel
- An ability to answer the phone and communicate eloquently with our patients.
- To welcome patients and visitors on reception desk in a smart, polite and efficient manner

**Notes**

A minimum of a grade 4 in both Maths and English is required for this role

This apprenticeship qualification will be in Level 3 Business Administration

**Job Type**: Apprenticeship

Pay: £7.55 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- A minimum grade of 4 in BOTH Maths and English is required for this role. Do you meet these requirements?
- Do you have any conscientious objections to any HFEA-licensed treatments carried out by Care Fertility?
- Have you any received any treatment at Care Fertility?

Work Location: In person