1st Line Support Technician

5 days ago


Saltash, United Kingdom Proactive Appointments Full time

**
1st Line Support Technician

**Plymouth - Onsite 5 days per week - Inside IR35 - Immediate Start**

Our Client based in Plymouth, Devon are looking for a 1st Line support technician to join the team on a contract basis. You will be working on the service desk to diagnose and solve technical queries in order to support customer across the UK and EMEA region.

**Responsibilities**:

- 1st line technical support
- To ensure all customer tickets are logged into the support desk system
- To gather all relevant information and ensure all necessary data has been provided for troubleshooting
- To investigate and resolve customer queries in a professional and empathetic manner
- To engage with Customers after initial diagnosis and ensure all relevant data has been gathered
- To resolve and close tickets within the terms of the SLA & Support Contracts
- To keep the Customer updated on progress at all times
- Escalation of complex tickets to the appropriate senior member of the team

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


  • Composites Technician

    2 weeks ago


    Saltash, United Kingdom Cooper Golding Limited Full time

    Composites Technician Plymouth £35k - £45k The Company A company aiming to be the innovative leaders in the composite industry who are committed to providing a market leading innovative and well-engineered range of equipment and services to the global composite industry, working with major players such as McLaren,JCB and Airbus amongst others. What is the...


  • Saltash, United Kingdom TQR Consultancy Ltd Full time

    Role Purpose Work as part of a skilled team to build and fabricate machinery, tooling, and equipment to required specifications and standards. Meet production deadlines and performance targets. Identify and resolve issues, particularly on non-standard equipment. Carry out testing to ensure machinery and equipment are safe, functional, and compliant. Key...


  • Saltash, United Kingdom TQR Consultancy Ltd Full time

    Role Purpose * Work as part of a skilled team to build and fabricate machinery, tooling, and equipment to required specifications and standards. * Meet production deadlines and performance targets. * Identify and resolve issues, particularly on non-standard equipment. * Carry out testing to ensure machinery and equipment are safe, functional, and...

  • Senior Staff Nurse

    3 days ago


    Saltash, United Kingdom Phoenix MCT Full time

    Join to apply for the Senior Staff Nurse role at Phoenix MCT Job Summary An exciting opportunity has arisen for an experienced and self-motivated nurse to join the Acute Care at Home Team based at St Barnabas Hospital, Saltash. You will be part of a multi-disciplinary team delivering services to people in the community, striving to deliver high quality...


  • Saltash, United Kingdom Pertemps Plymouth Commercial Full time

    Pertemps are seeking a dynamic, positive and enthusiastic Customer Support Administrator to join their busy Customer Experience team in Saltash, Cornwall. If you have experience in Customer Service, are client-orientated and have a drive for success, then this is for you! This is a permanent role working 5 days a week, and our client offer flexible hybrid...


  • Saltash, United Kingdom Age UK Cornwall & The Isles of Scilly Full time

    _If you would like to discuss the role in more detail, please call 01872 266383 and ask to speak to Rebecca Kevern or Kerry Martin. As an organisation, we encourage flexible working patterns. Please talk to us about the flexibility you need, and we will explore what’s possible for the role._ **_“Do you want to help in your local community by adding...


  • Saltash, United Kingdom Cornwall Council Full time

    Description Required from : As soon as possible We have a full‑time vacancy for a Learning Support Assistant to support the learning of our lovely children. The post would suit an experienced teaching assistant preferably with a relevant qualification; someone looking to move onto a teaching career in the future; or a qualified teacher wishing to undertake...


  • Saltash, United Kingdom Cornwall Council Full time

    DescriptionRequired from: As soon as possibleWe have a full-time vacancy for a Learning Support Assistant to support the learning of our lovely children. The post would suit an experienced teaching assistant preferably with a relevant qualification; someone looking to move onto a teaching career in the future; or a qualified teacher wishing to undertake a...

  • Senior Staff Nurse

    3 days ago


    Saltash, United Kingdom NHS Full time

    Go back Cornwall Partnership NHS Foundation Trust Senior Staff Nurse The closing date is 30 November 2025 This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: Cornwall Foundation Trust...


  • Saltash, United Kingdom The Cambian Group Full time

    **Residential - Youth Support Worker - Complex Care-** **Salary: £10.08 - £10.70+ £30 Sleep in Rate** **Shifts**: 08.30- 23.00hrs were upon a sleep - in is paid **Requirements: hold a Full UK Driving Licence (**there is room for flexibility with in our multi bedded homes )** **Full time/Part time/Flexible working options** Here at the Cambian Group,...