Office Cleaning Co-ordinator

**Office Cleaning Co-ordinator**

**Who we are**
We’re guessing you’ve probably heard of usbut what you don’t know is what the Alton Towers Resort family lifestyle is about. We provide laughter, smiles, shrieks and screams every day. We delight families, we terrify grown men, and we excite the adrenaline junkies that venture to our abode. There may be a lot of us, but everyone matters at Alton Towers Resort and here new colleagues quickly become old friends. We encourage each other, we provide new opportunities to learn and develop, and we celebrate our successes with one of the best after-season parties you’ll ever attend

**About the Role
- Office Cleaning Co-ordinator**

Coordinate all cleaning requirements for the offices and staff facilities deputise for environmental supervisor and team leader as required.

Undertake office and staff facilities cleaning as required ensuring all cleaning aspects are covered

***Main Responsibilities**:
**1.** **Operational**
- _Ensure that all offices and designated building are cleaned to the highest standard including but not limited to
- _Ensure a team rota is maintained to ensure daily cleaner is available for all offices and staff facilities _
- _Provide management cover in terms of point of contact for the department in the absence of Environmental Supervisor and TL_
- _Unsure correct levels off stock are available to undertake all cleaning requirements_
- _Replace supplies such as toilet rolls, hand soap and paper towels._
- _Always ensure an excellent standard of customer service._
- _Report any breakages or vandalism to Line Manager._
- _Undertake training of other team members._
- Answer questions and offer help and advice to guests at every opportunity.

**2.** **Marketing**
- To develop and maintain an appropriate knowledge of business operation and activities._

**3.** **Financial**
- Demonstrates a continual commitment to safeguard and improve cost efficiencies of the company.
- Use knowledge and skills of operational procedures to minimise financial risk, showing the ability to share ideas for improvement.
- To recycle waste products and re-use thus saving business expenditure.
- Ensure all resources are used efficiently in order to minimise costs.
- Take responsibility to actively safeguard all items of company property.
- Completion of incident reports to minimise costs to the business.

**4.** **Development**
- Team development moving with the times and adapting new methods that are more efficient.
- Training courses to build skill level of team and develop individuals’ skills.

**5.** **People**
- Actively demonstrates commitment to the Merlin Group vision and values.
- Exercise discretion within the office environment
- Acts as a role model within the business in terms of dress and appearance and customer service.
- Demonstrates a commitment to promoting effective working relationships within the team, other departments and with external customers.
- Communicates to other team members, guests and other areas of the business including the experience team with positive energy.
- Pro-actively supports other areas of the Technical Services department.
- Share knowledge, experience and skills with others.
- Shows excellent communication skills whilst ebbing an exemplary team player.
- Attends team briefings actively contributing to any discussions.

**6.** **Health & Safety**

*** To ensure compliance with Health and Safety legislation and codes of practice.

**The Perks of the job**

**Number one - We’re a fun, friendly and unique environment in which you are guaranteed to meet like-minded people and have fun Benefits include**:

- **28 days holiday**:

- **fantastic progression and development opportunities***
**- Merlin Magic Pass which gives you, your friends and family free admission to all our attractions worldwide
- Worth over £1000***
- **Access to exclusive employee events and monthly incentives****:

- **25% discount in our retail shops and restaurants****:

- **40% discount on LEGO.**:

- **Life Assurance****:

- **Pension**:

- **Accessible employee transport links**

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-OM1