Customer Services Administrator

2 weeks ago

Newbury, United Kingdom Aligra Full time

**Our client in the centre of Newbury is in search of an experienced Customer Service Administrator to join their team.**

**Schedule**
- Full Time
- 37.5 hours per week
- Monday to Friday

**Pay**
- £30,426.16 per annum

**Duties**
- Accurate and timely entry of orders onto the order management system, with attention to lead times, shipping dates and quantities.
- Liaise with customers to confirm orders and keep them informed of progress as appropriate. Provide a link with other departments where necessary regarding proof of delivery and quality concerns expressed by the customer.
- Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately
- Proactively inform customers of order / shipment discrepancies.
- Ensure any customer impacting issues are escalated in a timely and effective way.
- Build and maintain effective working relationships with key customers to constantly improve information flow.
- Maintain accurate and up to date customer profiles.
- Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.
- Promote a coordinated approach within the Order Management team and provide cover for other team members in their absence.
- Any other duties that can be allocated by Manager
- Keep up to date with Customer Specific Requirements (CSR) In Line with the Skills Matrix
- Educated to GCSE level - 4 grades C or above including English and Maths
- Experience in handling customer relationships
- Good working knowledge and experience of using Order management systems
- Experience of delivering results through cross-functional working
- Computer literacy to a level which allows section full access to computer facility.
- Inter-personal skills including excellent communication skills.
- Excellent telephone manner
- Attention to detail
- European language skills advantageous
- Educated to GCSE level - 4 grades C or above including English and Maths
- Knowledge of a Customer Service environment ideally within Automotive
- Self motivation
- Flexible approach to work
- Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Accountancy & Finance, Professional & Executive, Automotive and Transport & Logistics sectors._

**Job Types**: Temp to perm, Permanent, Full-time

**Salary**: £30,426.16 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Microsoft Office: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person

Reference ID: IND-CSA

  • Service Administrator

    1 week ago

    Newbury, United Kingdom Technical Services Ltd Full time

    We are seeking an experienced service administrator who thrives in a busy environment to join our team scheduling engineers and providing administrative support in our office as part of our team. **Service Administrator Responsibilities**: - Answering calls from clients in a professional manner, ensuring a clear understanding of the clients’ needs and...

  • Service Administrator

    2 weeks ago

    Newbury, United Kingdom Dovetail Human Resource Services Full time

    * Service Administrator - Contractor Call Out Scheduling - Resource allocation Job Title: Service Administrator Office Location: Newbury Contract: Temp (possible transfer to perm later in the year) **Salary**: £12.82 per hour plus holiday pay Hybrid working (with the exception of initial training period) Working as the Service Administrator for this busy...

  • Sales Administrator

    2 weeks ago

    Newbury, United Kingdom Bennett and Game Full time

    Job DescriptionPosition: Sales Administrator / Customer Service Location: Newbury Salary: £24,000 - £27,000 + Performance bonus Sales Administrator required for a well-established and growing manufacturer of electrical consumer goods, based in the Newbury area. Sales Administrator Job OverviewBeing a first point of contact for customers enquiriesProcessing...

  • Client Services Administrator

    4 days ago

    Newbury, United Kingdom Global Freight Solutions Full time

    An exciting opportunity for an experienced Administrator or junior Account Manager to join our growing GFS Logistics team in Newbury. This role is perfect for someone looking to develop their career within an Account Management environment with full training and qualifications provided to push them up the progression ladder within the team. **Main areas of...

  • Client Services Administrator

    4 days ago

    Newbury, United Kingdom Global Freight Solutions Full time

    An exciting opportunity for an experienced Administrator or junior Account Manager to join our growing GFS Logistics team in Newbury. This role is perfect for someone looking to develop their career within an Account Management environment with full training and qualifications provided to push them up the progression ladder within the team. **Main areas of...

  • Customer Service Assistant

    1 week ago

    Newbury, United Kingdom Dovetail Human Resource Services Full time

    * 2 years customer service experience - Intermediate/Advanced level of Microsoft Excel - Well developed problem solving skills Customer Service Assistant Newbury town centre Office based Monday to Friday, 08:30 - 16:30 £22,000-£24,000 DOE 25 days holiday KPI bonus scheme Private Healthcare - Vitality Death in Service x 4 Free eye test Salary sacrifice...

  • Customer Services Coordinator

    1 week ago

    Newbury, United Kingdom Dovetail Human Resource Services Full time

    * Ability to learn technical products information - Must have experience of order processing - Able to demonstrate customer Service experience Job Role: Customer Services Co-Ordinator - Contract 18 months - may become permanent. Location: Newbury **Salary**: £20,000 - £21,000 DOE plus potential company bonus of £1000K plus depending on company...

  • Customer Service Advisor

    2 days ago

    Newbury, United Kingdom Sheridan Maine South Full time

    Sheridan Maine are currently recruiting for an established business based in West Berkshire who are seeking a Customer Service Adviser to join their friendly department. The role will be responsible for the following duties and tasks: - Dealing with customer queries in a timely manner - Delivering excellent customer service at all times - Accurately...

  • Customer Services

    2 weeks ago

    Newbury, West Berkshire, United Kingdom Kosnic Lighting Full time £20,000 - £30,000 per year

    Job Title:Customer Services Co-OrdinatorLocation:NewburySalary:Up to 27k per annum (dependent on experience) + performance-based bonusJob type:Full Time - Permanent (9am to 5pm Mon to Fri)Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your...

  • Customer Services Executive

    2 weeks ago

    Newbury, United Kingdom Personnel Selection Full time

    Personnel Selection are excited to be working alongside this fantastic small business, based in Newbury. This role will be offered on a temp to perm basis and the hours of work are 8:30am to 5pm Mon to Thurs, with a 4pm finish on a Friday (45 min lunch break). This is a fantastic opportunity to join a friendly, customer focused business as their Customer...