Scheduler

**Role overview**: **Location: Eastleigh, Hampshire** **Salary: Competitive salary + EMCOR Flex Benefits** **Working Hours: Monday to Friday, 0800-1700, 40 hours per week** **Contract Type: Full Time Permanent** **Benefits**:25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.** **About EMCOR UK**: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. **Role Overview** To implement an ‘effective’ scheduling service for all work required to be undertaken on the EMCOR contract. ‘Effective’ means consistently keeping backlog to a minimum, consistently achieving KPIs, and complying with EMCOR’s control of contractor process by complying with the requirements of the Permit Control Office. You may be required to step up to Scheduling Supervisor in periods of Supervisor absence. **What you'll do**: - Ensuring compliance to EMCOR’s end to end scheduling process - Ensuring that work is planned as far enough in advance so that it does not need to be rearranged and the work placed on hold i.e. access, parts and labour are organised so that work can go ahead when scheduled. - Ensuring compliance to EMCOR’s scheduling governance process which allows for adequate communication with the engineering teams - Fully ensure that you both plan and schedule work, removing the responsibility from the engineering team but collaboratively communicating with the engineering teams to ensure schedules are accurate. - You be required to liaise with Lab/space occupiers/managers to coordinate access to these areas as part of the work scheduling process. - Have the knowledge to know the labour resource required to complete the relevant work order. - Close down all work orders on EAM in a timely manner and in line with SLAs and KPIs. - Liaise with the EAM superuser function to support and complete the end to end change control process. - Provide a helpdesk function to ensure our customers have a point of contact who will resolve queries, log jobs and proactively keep our customers up to date with job progress. - Ensure that paperwork is effectively managed and archiving is kept up to date at all times - Proactively monitor SLAs and KPI performance to address in advance any work that may fail. - Ensure that backlog is kept to a minimum at all times - For any work orders that are to be placed ‘on hold’ ensure that these are managed through to completion in line with SLAs and KPIs - Proactively report any EAM data inaccuracies to the EAM Data expert for correcting - Proactively report any labour resources issues to the applicable technical supervisor. - Ensure that all reactive work orders are managed and that subcontractors are scheduled in coordination with the other schedulers in your team - Support your scheduling buddy and cover them in periods of absence. You may not take annual leave at the same time. - Support the site contract support team with any administrative tasks required. - Assist in resolving any escalations due to engineer failure to deliver any BAU services, KPI's, process or systems. - Assist with the facilitation and management of all Corrective Actions Plans aligned to the area as well as support and provide input into any Service Improvement Plans owned and managed by EMCOR - Facilitate a working relationship with the customer management team in relation to technical service delivery, systems & processes. - Assist with the identification and implementation of processes to provide a more cost effective and relevant service to the customer. - Work with EMCOR’s Business Improvement Director to effectively implement the Creating Capacity product. - Ensure that subcontractors are planned and scheduled in line with the Permit Control Office procedures. - Provision of all services to a level that satisfies SLA’s & KPI’s. - Ensure SOP’s are followed when updating CAFM system assets. - To carry out