Field Planning Administrator
1 week ago
**Title**: Field Planning Administrator
**Department**: Customer Service Operations
**Location**: Chandlers Ford/Remote
**Salary**: £23,162 per annum
We have a great opportunity for you to join our Customer Service Operations department as a Field Planning Administrator.
**What can we offer you?**
Great opportunities if your passionate about your customers and your staff. Plus, all the benefits you’d expect from one of the nation’s biggest and foremost energy challenger brands, including: competitive salary, contributory pension scheme, bonus up to 5% of salary, Employee Assistance Programme - and a certified Great Place to Work
**What does this role involve?**
The Customer Service Operations department is responsible for ensuring that we have the right level of engineer resource, in the right place, at the right time.
Our engineers carry out all meter installations and fault checks, so ensuring their schedule is kept up to date is key in maintaining our customer’s supply.
Day to day, you will;
- analyse, prepare, and publish engineer schedules;
- liaise with customers who require an engineer visit;
- work with sub-contractors to ensure planning is consistent across all different workstreams.
Recording of accurate information is key, therefore you will have good written and verbal communication skills and have a great eye for detail.
You will have great organisational skills to prioritise workload and provide effective scheduling, to maximise on work being carried out by our engineers.
**Additional benefits**
- 25 days annual leave, plus bank holidays
- Death in service, twice your annual salary
- The opportunity to win tickets to major sporting events, gigs and shows
- Paid volunteering day every year
- A health care scheme that includes dental, eye care, treatments and health consultations
**About us**
Founded in 2003, Utilita is the first - and still only - energy company created to help households use less energy, by giving them better control via digital technology, including its industry-leading smartphone app (USwitch Awards best app 2018 and 2020).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.
**Job Types**: Full-time, Permanent
**Salary**: £23,162.00 per year
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