Medical Administrator

**Job overview**

Come and join a friendly, supportive, patient centred practice in the Market Town of March, Cambs.

The practice is currently looking for an experienced, motivated and enthusiastic Medical Administrator to join our friendly and professional team.

We are looking for a self-motivated individual with a passion for providing excellent care to our patients. We pride ourselves in teamwork and offer a high standard of support and guidance to all our staff.

**Job Summary**:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or Healthcare Professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the Primary Health Care Team, Secondary Care and other associated Healthcare Agencies

**Responsibilities**:
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager and Deputy Manager, dependent on current and evolving Practice workload and staffing levels:
To run reports, recall patients and audits

To process SAR requests

Maintaining and monitoring the Practice appointments system

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Processing and distributing incoming (and outgoing) mail, scan any incoming mail

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate Healthcare Professional

Taking messages and passing on information

Filing and retrieving paperwork

Performing reception duties as needed for annual/sick leave

Initiating contact with and responding to requests from patients, other team member and associated Healthcare Agencies and providers

Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

**Experience**:

- Proven experience in an administrative role
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational skills with the ability to prioritize tasks
- Excellent verbal and written communication skills
- Attention to detail and accuracy in work
- Ability to handle confidential information with discretion
- Strong problem-solving skills and ability to work independently

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other Healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other Healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpre