Immigration Specialist, Immigration

2 days ago


London, United Kingdom Amazon UK Services Ltd. Full time

Bachelor’s degree in a related field (such as HR, legal or business management)
- Deep EMEA immigration experience
- Strong project management experience including development and implementation of improvement plans and coordination of multi-jurisdiction projects
- Experience of working in a global matrixed environment

Job summary

We are seeking an EU Immigration Specialist to partner with Immigration leaders, Program Managers and other Specialists on the team and support the needs of our growing organization in the European Union. In this role, you will manage a portfolio of EU immigration projects and queries.

Key job responsibilities
- Develop and maintain EU Content Management Framework and Communications strategy
- Create and maintain immigration resources including intranet Content, training materials and FAQs
- Identify opportunities to develop and improve content and training materials
- Maintain and enhance tracking mechanisms for EU projects oversight
- Collaborate with Immigration vendors to assess impact of immigration changes on Amazon
- Collaborate with country experts and Content team to execute agreed communications strategies
- Draft and deploy Immigration Alerts for internal stakeholders
- Support training initiatives for internal stakeholders (e.g. recruiter training)
- Support development of compliance guides and operational policies/processes
- Provide project management support for internal program audits
- Support triaging of EU immigration inquiries and identify opportunities to outsource FAQs to support Hubs
- Manage case and program level business advisory projects, including collation of country-specific due diligence and execution of multi-jurisdiction matrices, dashboards, reports and other deliverables
- Support country-specific continuous improvement initiatives, in collaboration with country leaders and global SMEs
- Support complex case-level inquiries and escalations, working collaboratively with the immigration providers, driving down root causes, recommending solutions and implementing corrective actions
- Knowledge of immigration trends, regulations and processes for EU nationals in EU countries
- Experience resolving complex immigration issues independently and taking ownership in unfamiliar or ambiguous circumstances
- Experience managing third party immigration vendors
- Experience of building, implementing and managing global immigration programs
- Ability to adapt to change and collaborate effectively at all levels, in a highly matrixed environment
- Excellent written and verbal communication skills
- Solid sense of accountability, sound personal judgment and ability to adapt to change

+44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).



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