Workshop Service Advisor

2 weeks ago

Barton, United Kingdom Wallis & Son Ltd Full time

Wallis & Son Ltd is an established family run business which has been specialising in the motor trade since 1937. The fourth generation of the family now leads a dependable team at their site in the picturesque village of Barton just on the outskirts of Cambridge. In addition to operating a busy modern workshop, cars sales and prestige car hire department we also have a Gulf fuel petrol site with a forecourt shop.

**Workshop Service Advisor**:
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

**Service Advisor Job Duties**
- Communicates with clients about vehicle problems and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all options available
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
- Processes customer payments
- Demonstrates extensive knowledge of service department
**Service Advisor Skills and Qualifications**:
Previous Experience in Vehicle Service Department, Minimum of 2 years required, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated

**Hours of Work**:
Monday to Friday 8am to 6pm

Alternate Saturdays 8am - 12.30pm

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
Schedule:

- Monday to Friday
**Experience**:

- service advisor: 2 years (preferred)

  • Service Advisor/customer Service Advisor

    2 days ago

    Barton, United Kingdom Leisure World Group Limited Full time

    **Pay**: From £12.21 per hour Job description: **Full job description** The Role will Involve - Meeting and greeting customers - Understanding customer service requirements and booking / Loading customer vehicles onto the workshop dealer management system. - Calling customers to gain authorisation for the completion of work - Invoicing including...

  • Service Advisor/Customer Service Advisor

    2 weeks ago

    Barton DL JB, United Kingdom Leisure World Group Full time £62,800 - £63,800 per year

    Pay: From £12.21 per hourJob description:Full job descriptionAs an aftersales advisor you are often the first and most regular point of contact customers have with our company, so it is vital to give them a warm welcome and to make them feel valued. You will be responsible for taking incoming calls from customers and assisting with the booking of service,...

  • Technical Assistant Manager – Auto Workshop Lead

    4 days ago

    Barton, United Kingdom Halfords Full time

    A leading automotive service company is seeking an Assistant Manager to drive daily operations and ensure high customer satisfaction. You will support the Centre Manager, working both in the workshop and managing customer service. Ideal candidates are experienced in vehicle maintenance with strong coaching skills. The position offers competitive salary and...

  • Customer Service Advisor

    4 days ago

    Barton-upon-Humber, United Kingdom Venatu Consulting Ltd Full time

    We’re looking for enthusiastic individuals to join our client in Barton-upon-Humber! Whether you come from a call centre, hospitality, or retail background, full supportive training is provided. Customer Service Advisor – No Weekends or Evenings! £25,747 per annum + £500 quarterly bonus Monday to Friday, 8:55am – 5:30pm (8 hours per day, 40 hours per...

  • Customer Service Advisor

    2 days ago

    Barton-upon-Humber, United Kingdom RH Recruiting Limited Full time

    Salary/Rate: £25,747 per year + quarterly bonusesWe are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.Customer Service Advisor - No Weekends or Evenings!£25,747 per annum + £500 quarterly...

  • Customer Service Advisor

    3 days ago

    Barton upon Humber, North Lincolnshire, United Kingdom Venatu Recruitment Group Full time

    We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.Customer Service Advisor - No Weekends or Evenings£25,747 per annum + £500 quarterly bonusMonday to Friday 8:55am to 5:30pm (8hrs per...

  • Customer Service Advisor

    2 days ago

    Barton-upon-Humber, United Kingdom Venatu Full time

    **Customer Service Advisor - Barton-Upon-Humber (DN18)** £22,460 per annum + £500 quarterly bonus Monday to Friday 9am to 5:30pm (40 hours per week) No Weekends or Evenings! **BENEFITS** - Free onsite gym (available 24/7) - Complimentary refreshments throughout the day - Two subsidised canteens - Fantastic progression opportunities with real success...

  • Customer Service Advisor

    2 days ago

    Barton-upon-Humber, United Kingdom Venatu Full time

    **Customer Service Advisor** **Barton-Upon-Humber (DN18)** **£22,460 per annum + £500 quarterly bonus** **Monday to Friday 9am to 5:30pm (40 hours per week)** **BENEFITS** - Free onsite gym (available 24/7) - Complimentary refreshments throughout the day - Two subsidised canteens - Fantastic progression opportunities with real success stories **_“Do...

  • Customer Service Advisor

    2 days ago

    Barton-upon-Humber, United Kingdom Venatu Recruitment Group Full time

    Overview We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities. Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week) Permanent Must be able to commute to Barton-upon-Humber...

  • Autotech Assistant Manager: Lead Service

    4 days ago

    Barton, United Kingdom Halfords Full time

    A leading automotive service provider in the UK is seeking an Assistant Manager to join their team. You will work closely with the Centre Manager, focusing on customer satisfaction and driving profitability. Ideal candidates will have technical knowledge along with managerial skills, and experience in a workshop environment. This role offers competitive...