Transaction Administrator

Company Description We are the UK’s #1 independent provider of voice, connectivity, mobile, phone system and cloud services. We help c. 84,000 direct customers - businesses of all sizes and across almost every sector - connect better with their customers, suppliers and teams. We combine straightforward solutions, including fibre broadband, mobile tariffs and phone systems, with friendly, helpful people to support businesses with their communications needs, now and as they grow. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. **Job Description**: We are seeking a Transactions Administrator to join a well-established and dynamic Credit team. As a Transaction Administrator you will be part of a very successful and motivated team. Your key objectives will be to assign and allocate cash to customer accounts, ensuring postings are accurate and to a high standard. **Salary: £19,500 pro rata** **Working Hours: Monday to Friday 9:00 - 17:30 (20 hours, over 5 days)** **Location: Nelson with hybrid working following probation (3 months)** **Responsibilities** - Actively assign payments to customers accounts. - Accurately allocate payments onto customer accounts. - Ensure that account admin work completed with business SLA's - Ensure that all customer queries are resolved in a timely manner. - Work effectively with other departments and sites to ensure highest levels of Customer Service are given at all times. - Ensure Bacs reports as actioned onto customer accounts - Ensure Aged Debt is minimised each month - Cover for transaction team for holidays/absence - Participate in Team Meetings - Promote excellent Customer Service at all times - Ability to handle multiple tasks and prioritise workload in a target driven environment - At all times demonstrate confidentiality, conscientiousness and trustworthiness **Qualifications**: - Excellent written, verbal and numerical skills - Working knowledge of Microsoft Excel - Pro-active attitude to account management - Excellent follow-up skills and a positive attitude at all times - Must be able to work on own initiative and also part of a team, in a dynamic and fast paced environment - A high energy level with creative problem solving abilities **This job role will require a mixture of home and office based work. As such, you must be able to comply with our Health and Safety advice regarding your home working set up.** Additional Information **What are the benefits of working at Daisy?** Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable. Our ethos is simple: the more you put in the more you get out. We have recently achieved a Two Star Accreditation from Best Companies, meaning we have **"Outstanding Levels" of Employee Engagement** - there has never been a better time to join us Here are some of the benefits that we offer - 25 days holidays, plus bank holidays, and the option to purchase more - Professional development to help you achieve your personal goals - Eye care vouchers available and discounted Medicash membership - Access to discounts and savings at more than 1,200 retailers - An additional day off on your birthday or if you're getting married - Auto enrolment following probation into a salary pension scheme - Access to exclusive offers on a range of Daisy products