IT Support Associate

APCO Worldwide, a global strategic communication firm, is seeking a professional, determined, client service-oriented IT Support Associate to join its global IT team. The role will be based at our shiny new office at 40 Strand, however supporting our European Teams in the UK, Germany, France, Italy and Belgium.

This is a great opportunity to kickstart your IT career, ideally you will have a minimum of 1 years’ commercial experience(professional services experience desirable), however we are also keen to hear from anyone with the required skill-set and can-do attitude, who wants to play a key part in our IT offering across Europe. The IT Associate works to ensure a smooth operational technology environment through proactive engagement with our staff as requirements, issues or problems arise.

You will be a part of an integrated global team providing quality guidance and support to colleagues locally and across the APCO network. The role offers extensive on-the-job learning opportunities and you will be working with the very latest hardware and collaboration technologies.

**The most important qualities for success in this role are**:

- A genuine interest in technology.
- Determination, adaptability, independence and the ability to “find” work.
- Effective prioritization and organizational skills
- Empathetic communication skills
- Demonstrable ability in troubleshooting complex issues, research, analysis and critical thinking

**Primary Responsibilities**:

- Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
- Engage service providers and vendors in logging support or service tickets as required or assigned.
- Participate in projects to improve service provision, performance or to resolve an ongoing requirement.
- Other responsibilities as assigned.

**Qualifications**:

- BA/BS or Technical degree in Information Technology, MIS or related field is highly desirable
- COMPTIA A+ and/or Network+, Microsoft certification (MTA, MCP, MCITP, MCSE) or JAMF certification highly desirable.

**Required Knowledge/Experience**:

- 1year of relevant experience, ideally with a professional services firm.
- Supporting PC and Mac hardware, peripherals and networking technologies.
- Hardware and software troubleshooting techniques, tools and utilities
- Office365 or other business productivity suite administration experience
- Experience supporting Zoom and Teams for remote users, and an understanding of conference room AV technology.
- Experience working consistently within a call tracking system (e.g. Freshservice), assigning, updating and closing tickets in a reliable manner

**We are recognised as one of the best agencies to work for in our industry, providing**:

- The opportunity to work on a diverse range of clients and projects with some of the industry’s best and brightest
- A collegial and collaborative working environment, where you will work closely with colleagues from around the world
- Significant opportunities to develop professionally, with extensive training and personal development programmes including a global exchange programme
- A competitive compensation and benefits package, including health & wellness benefits

**About APCO in London**:
APCO’s award-winning UK team of 75 offers strategic advisory support, public affairs, media relations, crisis communications and integrated digital campaigns. Our approach is driven by insights, data analytics and deep stakeholder expertise. We devise bespoke, measurable strategies and tactical plans that create, influence, transform and protect our clients’ reputations, and help them to achieve their business goals.

We work across all industries both in the UK and internationally, with deep expertise in healthcare, life sciences, technology & innovation, environment, sustainability & impact and food & consumer products. As one of the most influential capitals in the world, London is where APCO leads a large part of its geopolitical and international work.

**About APCO**:
Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm comprising of 1,100 colleagues across 30 offices in major cities throughout North America, Europe, the Middle East, Africa and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and six of the top 10 companies on the Fortune 500. The firm is a majority women-owned business.