Medical Receptionist

7 days ago

Woodford Green, United Kingdom Rydal Group Practice Full time

We are looking for a friendly and approachable, polite and efficient experienced GP receptionist to come and join our small and friendly team.

Project a positive and welcoming image to patients and other visitors, either in person or on the telephone.

Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical and secretarial support members of the practice team.

Support effective communication between patients, members of the wider primary health care team, secondary care, community health teams and all other associated health and social care agencies involved in patient care.

Contribute to the amount of reception and admin cover so that it is sufficient that all daily, weekly and regular tasks are and remain up-to-date and patients needs are met.

Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under appropriate line management, dependent on current and evolving practice workload, staffing levels and necessary internal and external changes:
Maintaining a thorough and up-to-date knowledge of all practice procedures at all times

Opening up/closing and locking-up of practice premises and maintaining security in accordance with practice protocols and equipment

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and/or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two way communication

Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two way communication

Processing prescriptions

Organising, filing and retrieving hard copy medical records and other hard and electronic information as required

Initiating contact with and responding to requests from members of the practice team, patients, the wider primary healthcare team and associated health and social care agencies and providers

Adhering to the information governance requirements of the NHS at all times

Keeping all areas of the practice tidy and clear of any unnecessary or out-of-date items in particular in the reception area, the porch and entrances to the practice, together with noticeboards and leaflet dispensers.

Dealing with household, office and clinical waste in accordance with practice protocols

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Holidays
- No weekends

**Experience**:

- GP surgery: 1 year (required)

Work Location: In person

Reference ID: GP Receptionist

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