Helpdesk Operative

2 weeks ago

West Sussex, United Kingdom Moston Consultants Full time

**Helpdesk Operative (Facilities Management)**

**Monday to Friday**

**40 hours a week**

**£28,500 per annum + company benefits**

We are recruiting for a Helpdesk Operative to be based in Durrington, West Sussex. This is a full-time permanent role working 40 hours per week delivering excellence in terms of output from the Helpdesk Operations Team. This role requires you to support all aspects of operational performance within the scope of M&I Contracts

**Job role**:
To assist in the essential day to day running of the contract and providing the essential support required in order for the contract to reach its potential following its recent growth.

**Responsibilities**:

- Prioritising urgent jobs that are logged by the client
- Dispatching jobs to engineer’s PDA or raising purchase order to subcontractor
- Booking in reactive works with subcontractors and ensuring we have necessary paperwork
- Chasing engineers and subcontractors to ensure work orders are completed within SLA
- Monitoring dashboards on system to ensure we are adhering to all SLA’s
- Running reports on CAFM systems
- Managing daily jeopardy reports to avoid KPI deductions
- Escalate any concerns to Management Team.
- Monitor and rectify all overlapping labour in CAFM system
- Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
- Ensure compliance with statutory and company procedures, across all functions.
- Contribute to reducing levels of customer complaints.
- Analysis of job history/running reports to avoid duplication.
- Post room duties on an ad hoc basis to support the facilities team at Durrington

**Qualifications or Required Experience**:

- Experience n managing a workload via CAFM system would be desirable.
- Proficient in all MS Office programmes.
- Have previous experience of working on a helpdesk/Call centre role in a facilities management environment.
- Be able to demonstrate using their own initiative as well as working as a team.
- Car & driving licence due to location of the site in comparison to public transport
- Possess good analytical and organisational skills.
- Excellent communication, dealing with all levels of management, customers and suppliers both internal and external.
- Ability to balance and prioritise workload at various times in the monthly schedule.
- Good communication and customer service skills
- Demonstrate good time management skills, working to deadlines and adhering to set procedures.

**Job Types**: Full-time, Permanent

**Salary**: £28,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- West Sussex: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Helpdesk Administrator

    5 days ago

    West Lothian, United Kingdom Eden Brown Full time

    Our client is a well established Housing Maintenance contractor who operates across Scotland and has a head office in Livingston, where this position is based. They are seeking a temporary Helpdesk Operator to help liaise with colleagues and Tenants to help ensure the day-to-day co-ordination of maintenance activities. You will speak with Tenants on a daily...

  • Temporary Helpdesk Coordinator

    2 weeks ago

    Cheshire West and Chester, United Kingdom Talent Solution Partners Full time

    Temporary Helpdesk Coordinator – Immediate Start Location: Cheshire Start: ASAP Contract: Temporary Salary: Competitive hourly rate A facilities management contractor is looking for a Temporary Helpdesk Coordinator to start immediately in Cheshire. This role will support day-to-day maintenance operations, coordinating engineers, logging jobs, and ensuring...

  • Temporary Helpdesk Coordinator

    2 weeks ago

    Cheshire West and Chester, United Kingdom Talent Solution Partners Full time

    Temporary Helpdesk Coordinator – Immediate Start Location: Cheshire Start: ASAP Contract: Temporary Salary: Competitive hourly rate A facilities management contractor is looking for a Temporary Helpdesk Coordinator to start immediately in Cheshire. This role will support day-to-day maintenance operations, coordinating engineers, logging jobs, and ensuring...

  • Helpdesk Administrator

    1 week ago

    West Midlands, United Kingdom Guidant Global Full time

    Base Location: Floor Level 4, Midland Metropolitan University Hospital, B66 2QT Salary: 13.85 ph PAYE Working pattern: Rotational shift pattern. Flexible working required including day & Weekend shifts EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK &...

  • Helpdesk Administrator

    5 days ago

    West Midlands, United Kingdom Guidant Global Full time

    Base Location: Floor Level 4, Midland Metropolitan University Hospital, B66 2QTSalary: £13.85 ph PAYEWorking pattern: Rotational shift pattern. Flexible working required including day & Weekend shiftsEQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK &...

  • Mobile Multi Skilled Engineer Plumbing Bias

    5 days ago

    West Sussex, United Kingdom cms Full time

    **Mobile Multi Skilled Engineer Plumbing Bias** **Location - Sussex** **Monday to Friday - 40 hours + (on call rota)** **Salary up to £37,000** **Temp to Permanent** An excellent opportunity for an experienced Multi Skilled Engineer with a plumbing bias working on a contract based within Sussex, Handling all maintenance issues on Commercial plant...

  • Helpdesk Coordinator

    5 days ago

    Cheshire West and Chester, United Kingdom Culina Group Full time

    To actively manage and liaise with maintenance suppliers with regard to breakdowns repairs and the maintenance of fleet tractor units and trailers. To support the Fleet admin function with calls and queries regarding any fleet issues.This is a fixed term contract until February 2026Working hours: 4 on 4 off 06.00-18.00Salary: 26010 per annum pro rataKey...

  • HR Helpdesk Assistant

    5 days ago

    West Malling, United Kingdom Commercial Services Group Full time

    **HR Helpdesk Assistant** **£23,150pa** **Hybrid/Kings Hill, Kent** **This is a temporary maternity cover contract.** Do you have excellent communication skills and a confident telephone manner? Do you have proven experience within a customer service based role? **In return we will offer you -** - 25 days holiday, plus bank holidays - Never work a...

  • HR Helpdesk Assistant

    2 weeks ago

    West Malling, United Kingdom Commercial Services Group Full time

    **HR Helpdesk Assistant** **£22,500pa plus £1,000 MP** **Hybrid/Kings Hill, Kent** Do you have excellent communication skills and a confident telephone manner? Do you have proven experience within a customer service based role? **In return we will offer you -** - 25 days holiday, plus bank holidays - Never work a birthday again! You receive an extra day...

  • Deputy Helpdesk Team Leader

    5 days ago

    West Malling ME YT, United Kingdom Commercial Services Group Full time £30,000 per year

    Location: Hybrid/Kings Hill, KentSalary/package: £30,000 per annumContract type: Fixed TermHours: Full time, 37 hours per weekDue to the nature of work being carried out, a Basis DBS check (provided by the Company) will be carried out, please consider this before submitting your application.Join Cantium Business Solutions as a Deputy Helpdesk Team Leader...