Area Manager

**Job Role**: Area Manager (Ref 7251)

**Location**: Covering a portfolio in Isle of Wight, Gosport, Fareham, Waterlooville and Petersfield

**Job Sector**: Retirement

**Hours**: 35 per week, Monday to Friday

As area manager you will contribute to our vision of being the **UK's favourite** property manager, _as recognised by others_ by:

- Proving a high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
- Being passionate about delivering consistently high standards of customer service.
- Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems.

The area manager reports to the regional manager and has a team of up to 30 direct reports.

**About You**

You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.

As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality.

An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will beof a high standard.

You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.

Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.

**About Us**

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors,freeholders and over 1,300 Resident Management Companies.

**Main Responsibilities**
- Set and lead by example, by championing the Company values, the Customer principles and the Code of Business Conduct.
- Carry out risk assessments and set action plans for remedial works ensuring that these are a priority enabling an efficient and cost effective resolution.
- Implement change, manage risks and impact and monitor results. Encourage innovation and continuous improvement from individuals.
- Provide professional advice and guidance to all customers and employees.
- Act as an ambassador for the business at all times, delivering an exceptional level of service to all our customers.
- Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
- Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
- You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
- Resident social activities/welfare, development maintenance, and cleanliness.
- You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery
- Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
- Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
- Conduct regular reviews with customers to ensure a fully transparent approach to the property’s financial position, planning for future spending with mínimal impact.

There will be considerable travel as part of this role as an Area Manager. You will be expected to visit each of your developments contained within your portfolio on a 4 weekly basis, you must have a full UK driving licence. You will ensure a rota is setin advance, as such this will involve working outside normal business hours at times.

**What you’ll be responsible for**
- Health and Safety - Work safely wherever you are working. Refrain from doing anything which constitutes danger to yourself or others. Make sure to bring situations or practices that have led to or may lead to injury or ill-health to the attention of yourline manager immediately; setting a good personal example at all times
- Financial management and accountability - authorising expenditure in line with Company Policy
- Preparing and delivering Development budgets enhancing healthy property finances
- Works ordering authorisation
- Full compliance to associated legislations, code of practises and instructions from Line Manager
- Your own professional and personal development
- Robust risk assessments, reporting and follow up action including but not limited to general safety and fire risks, legionella, asbestos and RIDDOR related issues.

**Ready to Apply?