Customer Service Representative

1 day ago

Watford, United Kingdom Parkside Office Professional Full time

**Customer Service Responsibilities**:

- To ensure calls are answered in a timely and professional manner, delivering the best customer service.
- To take responsibility for maintaining a high level of general product knowledge and current information.
- Learn and deliver information on Trade and school bookings
- Achieve personal and team call answering and sales targets
- To deliver induction and training (including specific systems training) to Bookings and Reservations team colleagues as requested by the Team leader.
- To escalate any systems or customer service issues to the Team Leader or Customer Service Co-ordinator.
- To offer alternatives for the customer if the original request in unavailable.
- To accurately record all data such as promotional codes and marketing areas for all bookings and customer enquiries.

**Customer Service Key Skills**:

- Excellent Customer Service.
- Excellent written and verbal communication skills.
- Working as part of a team and flexible approach.
- Well organised and focused, able to prioritise work load and manage change.

Thank you.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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