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Customer Service Representative

2 weeks ago

Watford, United Kingdom Lily & Roo Full time

**Job Title: Customer Service Representative**

**Location: On-site in Watford 9-5pm Monday - Friday**

**About Us**:
LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a shopping experience that leaves a lasting impression, making every interaction with us special. We believe in nurturing talent, innovation, and exceptional service standards.

**Role Overview**:
**Responsibilities**:

- Work closely with the customer service team to learn and implement best practices for handling customer inquiries and complaints.
- Turn challenging customer interactions into positive experiences, aiming for resolution and customer satisfaction.
- Understand and effectively communicate our brand values and product information to customers.
- Collaborate with different teams (e.g., production, fulfilment and marketing) to ensure customer needs are met and feedback is acted upon.
- Participate in training and development opportunities to enhance your skills and knowledge in customer service and our product range.

**Requirements**:

- Fluent in verbal and written English.
- Excellent communication skills, both written and verbal, with a keen eye for detail and the ability to maintain a positive tone of voice.
- Strong interpersonal skills, with the capacity to empathise with customers and tailor responses to individual needs.
- Ability to work efficiently and effectively, managing time well to handle high volumes of customer interactions.
- A team player with a great understanding of the role's requirements and the drive to exceed expectations.
- Openness to feedback and commitment to continuous improvement in service standards.

**Benefits**:

- Comprehensive training designed to equip you with all the skills necessary to excel in your role.
- A dynamic and supportive team environment where innovation and creativity are encouraged.
- Employee discounts on our beautiful range of jewellery products.

**How to Apply**:
If you’re passionate about providing exceptional customer service and are excited to grow with a vibrant team in the e-commerce jewellery space, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

**Location**:

- Watford (preferred)

Work Location: In person

Reference ID: Customer Service Representative