Housing and Customer Service Apprentices

**Job Summary**: Contract Type: Fixed Term Working Pattern: Full time Advert Start Date: 10/02/2025 Advert End Date: 16/03/2025 23:59 **Salary**: Apprentice Rate Hours per week: 37 Job Category: Apprenticeships Vacancy ID: 276087 Employment Location: Town Hall, South Shields Post Number: CO00525 Number of posts: Various Closing date: 16 Mar **Further Information**: Housing and Customer Service Apprentices (Town Hall, South Shields) Salary - Apprentice Rate Fixed Term Contracts for 12 to 18 Months **A bit about us** Within Community Operations at South Tyneside Council, we manage, maintain and improve 16,000 Council homes and estates. Our apprentices and staff are at the heart of everything we do. We strive to be an employer of choice, with a motivated, well-trained, and diverse workforce ready to meet the needs of our community now and in the future. To support our ambitions, we are excited to be recruiting for: - Housing Apprentices; - A Customer Service Apprentice. **Kickstart your career with Apprenticeships at South Tyneside Council** Whether you are finishing school, college or looking for a career change, our award-winning apprenticeships offer a rewarding path. This is a place where you can be your best, feel like you belong and build a career you are proud of. No experience is needed - you will receive all the training and development you need, plus support from a mentor and college to: - Assist Housing/Customer service colleagues with calls, home visits, estate walkabouts and capturing up-to-date information on our tenants and their homes; - Work alongside teams in housing services and other areas of the Council such as internal and external partners (social services/police etc); - Develop your knowledge in legal proceedings through attending court hearings and being part of the process, possibly resulting in taking tenancy action; - Have the opportunity to attend different training sessions, conferences and community events to gain relevant knowledge to help develop essential skills for your own personal development; - Have an insight into what external and internal partners deal with day to day and how housing roles will fit into these tasks; - Work with the Housing Management Team to collect rent that is due, support tenants with their responsibilities of having a property/tenancy and support; - Assist the teams work on more complex cases to develop awareness and understanding. **Earn whilst you learn** **Career Progression** At South Tyneside Council, we are committed to growing our own. Our apprenticeships are designed to provide a clear path for career progression. As you gain experience and complete your apprenticeship, you will have opportunities to take on more responsibilities and advance within the organisation. Many of our apprentices have moved into full-time roles and have continued to grow, taking on leadership positions and contributing to larger projects. **Hear from our current apprentices**: “Attending court was one of the most exciting parts of my apprenticeship. It was fascinating to see the legal process in action." Abbie, Level 2 Housing Apprentice. “I love it at the Council. I am well supported; everyone is always there when I need help” Melissa, Level 3 HR Apprentice. "My Masters has exposed me to lots of innovative ways of working, and it’s great to bring them to life at work. I’ve expanded my professional network and had opportunities to connect with industry leaders and peers.” Amy, Level 7 Senior People Professional Apprentice. **Minimum requirements**: GCSE’s or predicted grades at Grade C/4 or above in Maths and English, or Functional Skills Level 2 in both. Or an Education, Health and Care (EHC) Plan, a Statement of Special Educational Needs (SEN) or a Learning Difficulty Assessment (LDA). School leavers must indicate predicted grades. Applications without grades or predicted grades will not be considered. **How do I apply?** Closing date: Midnight, Sunday 16 March 2025.