Customer Sales Advisor

**£25784 pa pro rata**

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the team?**

The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer's journey, selling and checking tickets, making sure our customers know where to go, providing information and help to make the customer experience one to remember. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered.

**About the job?**

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded.

**Your main responsibilities will be**:

- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum you will need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills

**Location?**

Filton Abbey Wood station is a suburban station providing services to South Wales and Bristol city centre. The station is the main transport hub for the Ministry of Defence and the University of the West of England.

**Working pattern?**

This is a part time role covering 17.5 hours per week. The role involves shift working including weekends and bank holidays.

**Additional information?**

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

At GWR we value diversity. Our vision for inclusion and diversity is:
**We are progressive. We are one family. We are inclusive. First time, every time.**

Valuing our differences such as age, gender, LGBTQ+, ethnicity, religion, and disability, means that every colleague has a voice and is supported to be their authentic self at work.