Sales Advisor

**ABOUT US**

A1 Comms Group is one of the UK’s foremost mobile phone and communication solution providers. Established in Derbyshire in 1997, we are an award-winning partner working with some of the best-known brands in mobile communications. As a company that investsso much in innovation, whether that is our people, products, or services, we are proud to lead progress within the industry with our talented and empowered people at the heart of what we do.

**WHAT WE OFFER**

We offer a great shift pattern, where you will work 4 days in a row from 08:00 - 20:15, followed by 4 days off - allowing you to spend more time doing the things you love outside of work With our 'Hybrid' working arrangement, you will have the option towork two days from home and two days from our modern offices in Darley Abbey, Derby.
- Basic salary of £22,000 per annum
- Commission - realistic OTE £32,000 (uncapped commission structure) + additional monthly sales incentives
- 20 days holiday each year + holiday increase after a year’s service
- Option to work on a 'Hybrid’ basis or office basis to suit
- Comprehensive training program and fantastic career progression opportunities
- Pension scheme and life assurance plan
- Cashback Health Plan — to help you look after your everyday physical and mental health, with money back on a variety of dental/health checks, as well as access to counselling and GP advice
- Long Service Awards to recognise employee milestones and employee 'Friends and Family Discount Scheme’
- Bike to work scheme and free on-site parking

**THE ROLE**

Working within a vibrant and fast-paced sales environment, you will be responsible for contacting customers to retain and secure repeat business, maximise sales opportunities, and build lasting relationships. As one of our dedicated Sales Advisors, you’llbe promoting and cross-selling relevant products and services to our customers, including mobile phones, broadband and Sky TV products.

Key Responsibilities as a Sales Advisor:

- Make outbound calls to existing and prospective customers to discuss upgrades, retain customers and cross sel
- Handle any incoming sales calls to the business, build rapport with customers and gain an understanding of their requirements
- Maximise service and sales profitability by upselling and cross-selling products and services
- Achieve set sales targets and KPI’s
- Ensure all procedures, rules and regulatory compliance standards are consistently achieved
- Follow agreed sales processes, call structures and scripts

**THE SUCCESSFUL PERSON**

We are looking for passionate and resourceful individuals possessing a strong desire to succeed. Professionalism and an excellent telephone manner are key, as is the ability to be both persuasive and resilient. Experience in a previous sales position wouldbe highly advantageous, however if you are new to sales, our training program will help you to develop your existing skills and ensure success in a sales environment.

Key Skills and Experience Required:

- Strong communication skills with a persuasive approach
- Fantastic listening skills
- A positive and pro-active attitude, with the ability to stay focused when under pressure
- Computer literacy and confident in reading from a script
- Confidence to overcome and handle objections - with training
- Previous experience within a sales or contact centre environment - desirable
- Capable of ensuring all procedures, rules and regulatory standards are achieved