Financial Wellbeing Officer

**About the Role**

This is a very exciting time to join Carer Support Wiltshire as we launch our brand-new service, **Carer Money Matters** As we embark on this new initiative, we are looking for passionate individuals to join our team and help shape the future of financial wellbeing support for unpaid carers. If you are looking for a role where you can make a tangible impact and be part of something innovative from the ground up, now is the perfect time to join us

**Key Duties and Responsibilities**

The post holder will:

- Answer incoming calls from carers, providing information, support, and advice, including signposting and referrals to relevant agencies.
- Develop and maintain knowledge of local, county-wide, and national resources available to carers of all ages.
- Provide one-to-one support to carers, which may include face-to-face home visits, community events, and telephone or online appointments.
- Develop, promote, and deliver fuel poverty and income maximisation talks to carers and professionals.
- Travel across the county and to neighbouring areas as required to meet with carers, attend meetings, and participate in community events or training sessions.
- Register and refer carers or their homes for priority services with utility suppliers.
- Provide work and career support for carers balancing employment with caring responsibilities, including job searching, interview practice, and CV advice.
- Maintain accurate and timely records of all interactions using Charitylog and other reporting systems as required.
- Regularly liaise with the manager to review workloads and prioritise tasks.
- Attend supervision meetings to share best practices and ensure your own support needs are met.
- Stay informed on legislation and policies that affect carers' rights.
- Ensure safeguarding policies and procedures are followed at all times.

**Additional Occasional Responsibilities**

As a member of a small team, the post holder will be expected to support colleagues as necessary by:

- Working flexibly to meet the needs of the service, which may include occasional weekend or evening hours, and undertaking reasonable duties as required to meet carers' needs.
- Demonstrating Carer Support values, including being people-focused, maintaining a can-do approach, striving for excellence, and showing mutual respect for everyone we work with.
- Actively contributing to and participating in publicity events, representing the organisation positively, and raising awareness of carers' needs.

**General Requirements**

The post holder will be expected to:

- Possess the essential skills as detailed in the person specification.
- Maintain a confidential, sensitive, and discreet approach to personal, sensitive, and organisational information.
- Contribute to a culture of equality and demonstrate a commitment to eliminating all forms of discrimination, both as a colleague and as a provider of services to carers.

**Qualifications**
- Evidence of a good general education
- Knowledge of UK’s welfare benefit and tax credit system, particularly benefits available to carers and their dependants

**Experience**
- Experience in providing advice and support via phone and face-to-face to a diverse range of individuals
- Proven experience in public speaking, delivering presentations, or leading group discussions
- Experience in providing support and guidance to individuals or families dealing with financial hardship, including navigating benefits, managing debt, and accessing financial assistance or resources
- Experience working with safeguarding policies and procedures
- Experience in advocating for carers or participating in campaigns that raise awareness of financial wellbeing issues, particularly in the context of social care and the welfare system.
- Experience in providing advice and support via phone and face-to-face to a diverse range of individuals
- Proven experience in public speaking, delivering presentations, or leading group discussions
- Experience in providing support and guidance to individuals or families dealing with financial hardship, including navigating benefits, managing debt, and accessing financial assistance or resources
- Experience working with safeguarding policies and procedures
- Experience in advocating for carers or participating in campaigns that raise awareness of financial wellbeing issues, particularly in the context of social care and the welfare system.

**Knowledge**
- Understanding of the challenges faced by carers and the rights afforded to them under UK law
- Good understanding of the Care Act 2014
- Understanding of person-centred planning principles, with experience in collaborating with service users to develop tailored support plans based on their individual needs, preferences, and goals.

**Skills and Competencies**
- Good administrative and organisational skills
- Strong communication skills with the ability to effectively collaborate and constructively challenge professionals acro