Customer Service Team Leader

5 days ago


New Southgate, United Kingdom A & P Resources Ltd Full time

Our client, a medium sized property services company, are looking to recruit a Customer Service Team Leader to oversee a small customer service team. Some experience of team leadership and development will be necessary for this role, but in-depth trainingof the brand and culture of the company will be offered.

This is a progressive organisation with a friendly and welcoming environment.

**Duties and Responsibilities**:

- To provide guidance, direction and supervision for the team to achieve set operational and performance goals and quality standards
- Offer support, advice and resolution on ad-hoc day-to-day issues arising
- Deliver against departmental KPI’s set by the business
- Ensure each staff member has excellent communication, presentation and interpersonal skills for achieving customer satisfaction
- Ensure that any issue arising is documented, prioritised and resolved in a consistent and professional manner.
- Perform annual reviews and maintain PDP’s for the individuals within the team
- Conduct meetings with other department supervisors to discuss issues and potential process improvements and issues
- Prepare documentation and reports on the performance of the team
- Develop feedback or complaints procedures for customers.

**Skills and Qualification**:

- Some team leading experience
- Have excellent time, planning and project management skills
- Be able to flawlessly present and communicate in both written and verbal forms
- Excellent organisational and multi-tasking skills
- Excellent customer service orientation
- Be able to handle demands, targets and guidelines

Hours Monday - Friday 9 am to 5.30 pm

Parking permit

Salary £35-40k per annum

UNFORTUNATELY WE ARE ONLY ABLE TO RESPOND TO SHORTLISTED CANDIDATES


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