Concierge Desktop Engineer

3 days ago


Birmingham, United Kingdom CPL Specialist Full time

This role is required to provide desk side operational support for our client on site in Berkshire, with the primary role being the management of the concierge support and VIP services, as well as incidents, problems, requests and changes in line with ITILbest practice and ensuring that SLA's are maintained.?

**You will be responsible for**:

- Desktop Client Services including but not limited to - Screens, Phones, desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management.
- Provide Support for all meeting room requests and issues, Ensure all work is logged and accounted for in Remedy
- Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on.
- Complete Laptop, Desktop setup prior to deployment to the user
- Provide 'hands on’ support for deployment of new equipment or resolution of faulty equipment
- Software break/fix; installs.
- Printer and Manage Print knowledge

**Requirements**:
God working knowledge of the Windows OS environment, Office and basic network knowledge, as well as some AV knowledge, supported by an IT qualification. Or you will have great technical knowledge coupled with a solution driven attitude.

The role requires a good understanding of the ITIL methodology as well as excellent administration and communication skills.



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