Immunisation Admin Team Leader

You will provide direct support to the Immunisation Nurse Lead to ensure that immunisation programmes: meet the needs of all eligible people; are provided to the highest levels of quality, safety and efficiency; meet minimum standards and strive for excellence ensure equity of access and uptake. In collaboration with the Operations Manager you will implement plans to deliver the Immunisation programme. You will be responsible for a defined locality and act as the key person. This will require you to supervise all clerical and administration duties applicable to the Immunisation Service, review staff activities as needed to ensure responsibilities are met, and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures.

Key Tasks (RA sponsor for National spine smartcard identity service) (To aid with the mass recruitment process ready for each season. This will include shortlisting, interviews, and new starter tasks.) (Complete inductions and training for members of the admin and data entry team.) 1. To lead and manage the clerical and administration duties of the Immunisation team to ensure staff are skilled to deliver the service requirements 2. Establish and maintain effective lines of communication with the team, line management and clinical service to allow for the transfer of information and knowledge 3.

To ensure the recruitment, selection, induction, training, and ongoing performance management of staff. 4. Delegate and distribute work and monitor the activities of the team to ensure effective cover and completion of work duties and responsibilities eg. Includes staff rotas, cover arrangement etc.

5. To contribute to the delivery of quality standards, targets and KPIs for the service area by ensuring that through performance monitoring in line with standard operating procedures. 6. To be the point of contact for Schools, Parents and other service users and create, maintain and enhance effective customer relations, both internally and externally, including exchanging information and proactively solving complex problems as required 7.

To ensure effective and efficient management of service delivery, dealing with and taking appropriate action in respect of concerns and complaints. 8. Attend Flu Group Meetings, Head Teacher meetings and similar events within their locality 9. Liaise with NHS England for reporting purposes and other Immunisation Project Coordinators to ensure systems and approaches are consistent as appropriate.

10. Be part of the “surge” capacity when required eg. catch up campaigns. 11.

General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Communication and key working relationships 12.

Use a variety of communication skills and to promote and develop these within the team, to present information, develop positive working relationships and manage issues and problems to ensure the smooth administrative service provision 13. Establish and maintain formal and information communication routes with the team to facilitate team briefings, monitoring of performance, mentoring, training and problem solving. 14. You will support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your area.

15. You will provide immunisation reports to the Operations Manager and other relevant stakeholders 16. You will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication Planning and Organisation 17. Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards 18.

Contribute ideas and administrative expertise to facilitate continuous improvement of services, this may include participating in work groups and project teams to bring about business efficiencies, development and change 19. Manage the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates 20. Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery 21. Monitor uptake and identify inequalities in immunisation programme uptake, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes.

Staff Management (Sole management off all staff within the area, including clinical staff for rota and operational purposes) 22. Develop and motivate a team that is responsible for the Immunisation Service provision, ensuring the clarity of remit and responsibility is understood t