Parts Adviser

5 days ago


West Byfleet, United Kingdom Blue Arrow Full time

**Position**: Parts Adviser
**Salary**: Package of up to £36,000 P/A
**Establishment**: Car Dealership
**Location**: West Byfleet
**Hours**: Permanent, 08-00-18.00 and Saturdays 09.00 - 13.00 on rota basis

An experienced Pats Advisor is wanted for our clients Premium Branded Franchised Dealership based in West Byfleet. Previous experience in parts and/or parts sales from within a similar environment. You will assist other Parts Advisors and maintain stock supply and control. The OTE salary for this job is circa £35,000 pa.

Within his Parts Advisor role your typical duties will include:

- Answering customer calls and responding to inquiries related to vehicle parts availability, compatibility, and pricing.
- Providing technical support to customers to help them identify the correct part for their vehicle or equipment.
- Interpreting technical specifications and diagrams to assist customers in selecting the appropriate parts.
- Creating and maintaining accurate records of customer interactions, including orders, inquiries, and complaints.
- Coordinating with suppliers to ensure that parts are available and delivered in a timely manner.
- Assisting with the processing of orders, including verifying part numbers and pricing, and ensuring that orders are accurate and complete.
- Troubleshooting problems related to parts orders and working with customers to resolve issues.
- Providing after-sales support to ensure customer satisfaction and retention.
- Staying up-to-date with product knowledge and industry trends to provide the best service possible.
- You will be customer friendly and ensure you give the best service to customers
- You will work within a team and deliver excellent service
- You will be smartly presented
- Good attitude, work ethic and outlook
- Lead by example

Benefits Include:

- Competitive Basic Salary - £36,000 P/A
- Holiday days rising with service
- Employee Assistance Programme
- staff discounts
- Ongoing support with Training and Development
- Chance to work for a company with a great reputation for prioritising staff well being and staff retention.
- Onsite Parking

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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