Head Housekeeper

**Head Housekeeper Roles and Responsibilities**
- To lead the Management, control and administration of the Housekeeping department including the bedrooms the bedrooms, public areas and all ancillary service areas.
- To ensure that the company’s Housekeeping practices and standards are adhered to at all times.
- To provide both the internal and external customers with a service in line with Brand Standards and contractual agreements.
- To consistently deliver the entire housekeeping operation to the required standards whilst maintaining the agreed profitability margin. To evaluate any shortcomings and take immediate remedial action to rectify.

**Head Housekeeper Duties and responsibilities**
- To be fully conversant with all QA requirements and ensure systems and procedures are introduced / carried out by all employees to ensure full compliance at all times. To ensure that records are maintained in accordance with the Hotel’s policy and available for inspection at all times.
- To deliver consistent improvements on the QA score with each audit.
- To demonstrate the highest levels of integrity and leadership at all times to encourage the team to deliver the highest levels of Guest service.
- To consistently evaluate all operations within the department and ensure improvements are regularly introduced to improve efficiency whilst maintaining the highest standards
- To consistently be an ambassador for the department, Hotel and Service provider by demonstrating the ability to self motivate, maintaining a positive outlook at all times and ensuring that morale is maintained at the highest levels throughout the department.
- Ensure that all employees feel valued at all times.
- To be fully conversant with SALT/Heartbeat/Medalia scores at all times and lead the department towards improvement by continued analysis and review.
- Forming and implementing throughout the entire department regular remedial action plans targeting areas of poor delivery and ensuring consistent compliance.
- Instilling the knowledge of SALT/Heartbeat/Medalia throughout the entire department and delivering month on month improvements by empowering all employees.
- To demonstrate exceptional organisation of the department’s resources ensuring all daily tasks and all business needs are executed in the most efficient manner and successes/failures are constructively measured and remedial action taken.
- To demonstrate consistent visibility and leadership in all areas of the business including Public Areas and Evening shift and offering full support at all times.
- To control the ordering of cleaning materials, Guest Supplies and linen by monitoring that usage is in line with occupancy whilst maintaining adequate supplies for use across the department.
- To control the issue of staff uniforms and protective clothing to ensure that all employees are correctly attired according to the grooming standards at all times.
- Liaise with suppliers and report any deficiency of service/quality.
- To introduce/monitor all checks and controls regarding the standards of cleaning for bedrooms, function rooms, public and ancillary areas and take remedial action as required.
- To make decisions with confidence as required, lead with confidence and ensure delivery of instruction from all team members by effective communication.
- To empower and develop employees by effective delegation of tasks enabling accountability for their actions whilst maintaining support and control.
- To demonstrate the highest levels of flexibility, dependability, reliability and the ability to lead the team to adapt to and embrace change.
- To demonstrate resilience and innovation when faced with re-occurring problems and engage the team in long term resolution.
- To monitor and supervise the effective bedroom cleaning processes, including servicing, maintenance, ensuring sufficient room stock/amenities are available to meet business demands, through management and communication with current contracted suppliers
- To monitor and control all costs and expenses within budgets and margins. Check on and control wastage. Encourage energy saving and other environmental initiatives, without detrimental effect on service or safety.
- To oversee special periodic cleaning projects (E.g. carpet cleaning, curtains, steam cleaning, mattress turning etc).
- To complete / oversee the required administrative functions (E.g. timesheets) as required and assist with the annual budget preparation or support Exec team as required.
- To maintain staffing levels within agreed budget targets, controlling wage costs, overtime, holiday schedules and work rotas.
- To ensure effective security of keys and property for the company, Guests and colleagues. To challenge and report any person acting suspiciously.
- To ensure that the correct administration, receipt and control of lost property according to the Brand Standard. To oversee the disposal of property in the appropriate manner after the statutory holding tim