Casework & Outreach Assistant

**Job title**:Casework & Outreach Assistant

**Contract term**: Permanent

**Team**: Auriga Assist

**Hours**: 37.5 hours per week - Monday to Friday

**Salary**:£24,150

**Location**: Hybrid working (office base is in Sutton Coldfield - expectation to be in the office at least two days a week; visiting NHS sites across the UK, including homeworking)

An organisation that helps others This not-for-profit organisation is looking to recruit a Casework & Outreach Assistant to join the Service Delivery department. The Casework & Outreach Assistant will travel to NHS sites to identify patients in need and generate referrals, as well as to provide casework assistance and administration support to the specialist welfare benefits and debt advisers in the wider team.

**Duties will include but are not limited to**:

- Travelling off site to attend dialysis units and hospitals to identify patients in need of advice and support, and to refer them into the Assist service;
- Receiving and handling correspondence, including telephone calls, from beneficiaries and other external contacts, handling or transferring them to the appropriate person to ensure complete and correct information quickly and with excellent customer service.
- Developing and managing interviews with patients using sensitive listening and questioning skills, in order to allow clients to explain their problem(s);
- Entering data and accurately recording all information taken from a variety of referral pathways onto our case management system;
- Making initial contact with new beneficiaries in order to outline service, identify any emergency situations and book initial assessments for the team of advisers;
- Corresponding with beneficiaries/clients to gather information, documents, outcomes and/or feedback in order to help further casework;
- Correspondence related to welfare benefits and debt case work, from a variety of channels;
- Ordering goods purchased via charitable grants for beneficiaries, and arranging delivery;
- Collating statistical data and casework examples as required, and providing relevant information to the team for reporting purposes;
- Printing, scanning, filing, saving, and uploading documents electronically;
- Continuously reviewing and play an active part in the work of the team and Auriga, suggesting improved ways of working and new ideas;
- Working to deliver exceptional service in line with Auriga’s values;
- Ensuring GDPR, safeguarding and other policies are followed.

**The successful Casework & Outreach Assistant will**:

- Have a clean driving licence and access to a car - this role involves travel;
- Have (or prepared to have) an enhanced DBS certificate;
- Be fully vaccinated against Covid-19 to access NHS sites;
- Be passionate about providing an effective service to those in need;
- Be organised and able to manage your time effectively to meet deadlines;
- Be a self-starter with a strong work ethic;
- Have a good eye for detail and a high degree of accuracy;
- Have excellent people skills, being able to liaise with people who are potentially vulnerable;
- Expect to be able to receive difficult and sometimes emotional conversations when talking to people in need (we do provide training for this);
- Have good oral and written communication skills;
- Be proficient in Microsoft Word, Excel, Outlook, and Teams;
- Have previous experience of inputting data and using IT and databases;
- Be able to work effectively in a team, supporting others when needed.

**The Company**:An organisation that helps others ‘Supporting people through life’s challenges,’ Auriga Services Limited is at the forefront of support for people and households who face hardship every day because of poverty. Through building partnerships, we help organisations in the public, commercial and charitable sectors to deliver support to households in financial need. Our work and dedicated team directly helps hundreds of thousands of people each year by providing financial assistance, advice, and support. We are proud of the positive impact that we have on people’s lives.

**Enjoy the rewards**:Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, hybrid working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job, who cares about making a difference we think you’ll love it here.

Get in touch and let’s talk about how you can help us support people through life’s challenges.

We encourage applicants from all sections of the community so that we can truly reflect the people we help.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,150.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
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