Millets - Store Colleague Part Time - Hastings

2 weeks ago

Hastings, United Kingdom Millets Full time

**About **Millets**:
Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.

***Role** **Overview**:M**ake **Millets** **a** great** place** to shop through** delivering exceptional **service which has customer**s** at the heart**. Deliver** exceptional store standards **by following processes, policies and principles helping us become the nation's favorite outdoor retailer.**

**Full flexibility and weekend availability required.**

**Key** **Duties/Responsibilities**:

- Engage customers following our service model.
- Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
- Play your part in creating a safe and compliant operating environment for all colleagues and customers.
- Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
- Follow processes and policies in line with expectations.

**Skills/Experience/Knowledge** **preferred**:

- Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- Experience of effectively prioritising workload to achieve team goals and objectives.
- A passion for customer service and a proven record of delivering excellence in this area.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.

**Behaviours**:

- A positive role model that champions Millets' vision, purpose & values.
- Brings passion and energy to their work and uses this to create an unbeatable team.
- Has a learning mindset, open to ideas and embracing change.
- Demonstrates a high level of self-awareness and empathy.
- Works collaboratively with their team.
- Show resilience and has the tenacity to bounce back.
- Takes responsibility for their impact on the customer.
- Maintains a high level of personal integrity.
- Timely and punctual with all deadlines.
- Deals with multiple issues whilst working under pressure.

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