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Account Management Support Officer
2 weeks ago
The Trust runs a number of commercial operations designed to generate non-core income for re-investment into patient care. The two main areas of success are NHS Fleet Solutions and NHS Home Electronics. Both businesses operate in the competitive salary sacrifice marketplace. An office-based team consisting of 50 members of staff have responsibility for the delivery of the service.
The Account Management Support Officer will work closely with the field-based account managers and will report into the Customer Operations Manager, on a day-to-day basis. The Account Management Support Officer is responsible for supporting the account management function responsible for customer accounts of both NHS Fleet Solutions and NHS Home Electronics.
NHS Fleet Solutions has enjoyed continued success for many years. Today, we supply in excess of 200 public sector client organisations in the UK: including England, Wales, Northern Ireland and Scotland. Collectively, these organisations lease 35,000 cars for their employees, which accumulates in a turnover exceeding £100m.
Provide an important interface between field account managers and office-based colleagues.
Assist with diary scheduling and travel bookings for external meetings.
Prepare for all account management related events.
Arrange for marketing materials to be produced and distributed to scheme coordinators.
To progress follow-up actions from external account management meetings from account managers’ Visit Reports (VRs).
VRs uploaded in the team’s Customer Relationship Management (CRM) system.
Provide background information on clients (NHS Trusts and other public sector orgs.) to account managers from internal sources, in preparation for external meetings.
Ensure communications are sent via CRM/in-house media system in an accurate and timely fashion.
Assist in the recovery of client debt.
Work efficiently and enthusiastically towards the team targets.
Provide support by attending external and internal events - including travel and occasional overnight stays.
