Helpline Advisor Domestic Abuse

Helpline Advisor Domestic Abuse

We have an exciting opportunity for a Triage Independent Victims Advocate to join the Children and Young People team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**Position**: 4713 Triage IVA- Children and Young People

**Location**:London, Earls Court/Hybrid

**Hours**: Full time, 37.5. Monday - Friday core hours 9am-5pm, with some weekend and early evening work where required.

**Salary**: £23686.86 per annum, plus London Weighting Allowance £2,800 per annum and travel expenses

**Contract**: Permanent

**The Role**

The Triage IVA- Children and Young People role is based in the Earl’s Court office in London with the opportunity for hybrid working. This position delivers a telephone-based service.

As a Triage Independent Victim Advocate you will be:

- Delivering high-quality, holistic, initial support by telephone to young victims & witnesses of crime.
- Completing initial needs & risk assessments that comprehensively provide immediate & short-term intervention over the telephone.
- Referring clients as appropriate if longer term support is required.
- Providing initial practical & emotional support over the telephone

**About You**

You will need:

- To be approachable, flexible and caring.
- To be a skilled communicator over the telephone, able to show empathy and understanding.
- To be tenacious in support of your clients, helping to resolve problems and issues posed by the criminal justice system.
- To ensure that all services are delivered within a strong safeguarding framework in line with equality and diversity requirements.
- The ability to use data capture systems to ensure appropriate data is gathered to deliver timely and accurate reports as required.

**In Return**

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

- Flexible working options including hybrid working
- 25 days’ annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances and maternity payments
- High Street, retail, holiday, entertainment and leisure discounts
- Access to the financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression

**About the Organisation**

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence inthe Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Servicechecks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religionor belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Domestic Abuse, Victim, Young Person, Domestic Abuse Advisor, Victim Advisor, Young Person Advisor, Domestic Abuse Helpline Advisor, Domestic Abuse Officer, Domestic Abuse Support Worker, Domestic Abuse Triage Officer,Domestic Abuse IVA, Domestic Abuse Advice, Victim Support Officer, Victim Support Outreach, Victim Support Caseworker.

Please note this role is being advertised by NFP People on behalf of our client.