Front Line Technical Support

2 days ago

Bath, United Kingdom Quidos Full time

Overview:
**Duties**:

- Serve as the initial point of contact for customers, addressing their inquiries, and resolving technical issues promptly and efficiently.
- Analyse and troubleshoot software and hardware problems reported by clients, providing accurate and timely solutions.
- Document and maintain detailed records of customer interactions, inquiries, and solutions in the support ticketing system.
- Collaborate with the development team to escalate complex issues and provide detailed information for further investigation.
- Assist in testing software updates and patches, ensuring compatibility and functionality across various platforms.
- Collaborate with internal teams to improve product functionality, user experience, and support processes.
- Develop a solid understanding of the company's software products, API integrations, and related technologies.
- Utilize tools such as Postman to interact with APIs, perform basic testing, and gain familiarity with API workflows.
- Stay up-to-date with industry trends and best practices in software development, customer support, and relevant technologies.

Qualifications:

- Previous experience in a customer support or technical support role is preferred.
- Basic understanding of APIs and experience using tools like Postman to interact with and test APIs.
- Strong troubleshooting and problem-solving skills with the ability to quickly identify root causes and implement effective solutions.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
- Strong customer service orientation, with a focus on providing exceptional support and ensuring customer satisfaction.
- Proactive and self-motivated with the ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated interest in software development and a desire to pursue a career in that field in the future.
- Familiarity with programming languages (e.g., Python, JavaScript) and web development concepts is a plus.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.

**Benefits**:

- Comprehensive health insurance package
- Retirement savings plan with employer match

This role offers an exciting opportunity to gain valuable experience in both customer support and software development. The company is committed to supporting your growth and development, providing opportunities to acquire new skills and move into a software development role as you progress within the organization.'''

**Job Type**: Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Cycle to work scheme
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bath, BA1 1SN: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Bath, BA1 1SN

Reference ID: Front Line Support

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