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Operations Supervisor

2 weeks ago

Colchester, United Kingdom PracticePlusGroup Full time

**About The Role**: Looking for your next career step? Or just fancy a new challenge?

Our North East Essex Out of Hours (OOH) and SNEE Clinical Assessment Service is looking for an experienced operations professional to join their growing team. You will use your skills to develop the already established operation, this will include supervision of operational staff.

Reporting into the Service Manager you will work hand in hand in maintaining Practice Plus Groups high quality of service delivery. The main focus will be our patient experience whilst maximising resource utilisation.

This is a great opportunity for you to take your next step in your operational career surrounded by a knowledgeable and friendly team.
**What you'll be doing**:

- Responsible for recruitment, selection and induction including reviews of new Hub, Driver and Reception staff members including their on-going training.
- Line management of operational staff in conjunction with our human resources policies, this will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.
- Ensuring operational staff fully understands the importance of their role in ensuring effective, efficient, caring, and positive delivery of service to the patient.
- Carry out annual appraisal, one to one’s, and policy audits on all staff.
- Maintain communication links between operational staff and other Managers and Supervisors.
- Work with the Service Manager, Clinical Lead and other managers/supervisors so that operational matters and clinical issues do not conflict and are understood.
- To ensure efficient delivery of all operational areas are maintained: Hub, PCCs and Visiting.
- Health and Safety is monitored within the operational areas on a regular basis.
- Audit responsibilities in line with Practice Plus Group audit framework and lead on specific audit area/s.
Involvement in Fleet management as required.
- Ensuring correct stock levels for all equipment and supporting stationary used in the delivery of OOH operational services.
- Ensure patient confidentiality is secure at all times.

**What we’ll look for in you**:
Good general education

IT skills - word, excel & IT Ability to prioritise workload & work effectively under pressure

Motivation

Numeracy/Literacy

Performance Management

Managing a team - Minimum 1 year supervisory experience in a similar operational service

Supervisory 2-3 years experience in a similar operational service

Good knowledge of primary care or 111 service GP out of hours service/NHS