Border Force

**Details**:
**Reference number**:

- 266522**Salary**:

- £22,400**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HO - Borders and Enforcement - Border Force**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Shift Working**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Old Park Barracks - DoverAbout the job

**Job summary**:

- Border Force is a Law Enforcement arm of the Home Office. We are responsible for handling the UK border control by implementing immigration and customs regulations and working with the wider Home Office on counter terrorism, organised crime, modern slavery and trafficking. Learn more on the Border Force careers page.**Job description**:
The Operational Logistics (Op Lo) Directorate has been established to provide a national delivery model for front line logistics to Border Force (BF).

The Command covers three primary areas, known as pillars which cover various work areas within Op Lo.

**The pillars are**
- People - Health & Safety, Op Lo Spokes, Transformation, and the Secretariat.
- Infrastructure - Estates, National Frontier Approvals Unit (NFAU), Cyclamen Port Reconfiguration Team, the Queen’s Warehouse and Criminal Justice Unit (CJU).
- Services - Procurement, Contract Monitoring and Assets and Fleet.

Op Lo operates on a Hub & Spoke model. The Hub (pillars) provide centralised logístical expertise whilst directing out and fielding in requirements to BF frontline via the Op Lo Spokes. Op Lo Spokes are the Op Lo face to the frontline customers and field all customer requirements and enquiries.

We are an equal opportunity employer and value diversity and inclusion at the Home Office. We are committed to crafting a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

As a Border Force Assistant Officer within the Queen’s Warehouse (QW) you will be part the Operational Logistics Directorate providing a 24 hour a day, 365 days a year service to operations undertaken at the UK’s 140 seaports, airports, 200+ general aviation ports, postal depots and international rail network.

The nature of this work can be sometimes difficult and pressurised therefore, for this role, team working is imperative and making well balanced decisions is key.

You will work closely with key internal and external partners including Border Force, His Majesty’s Revenue & Customs (HMRC), National Crime Agency (NCA) and external contractors employed to store, move and dispose of seized goods.

This role involves a large amount of manual handling within a warehouse setting. A good level of physical fitness is required for this role.

The apprenticeship will take up to 18 months to complete, but you will be appointed, from the outset, on a permanent contract at AO grade.

You will spend approximately 20% of your time undertaking off-the-job learning activities, including face-to-face workshops, digital courses, mentoring and job shadowing.

You will undertake an End-Point Assessment (EPA) at the end of the scheme, which you will need to pass in order to complete your apprenticeship.

**Person specification**:
**Duties include**
- Working with a range of partners, both internal and external.
- Responding to complex queries from Case Officers and partners.
- Manually handling goods in and out of the warehouse up to 10kg. For items in excess of 10kg, the necessary equipment will be provided.
- Following agreed processes for retaining seized goods and progressing to timely disposal with Case Officers.
- Using Queen's Warehouse IT systems to process all receipts and disposals, ensuring accurate audit trails.
- Ensuring all documents relating to receipts and disposals are signed off accurately.
- Following Health and Safety rules and security procedures.
- Attending contractor sites and witnessing disposals of High Risk, High Value goods.
- Undertaking Notebook training and recording for potential court cases.
- Aligning with Border Force values and providing support to other Queen’s Warehouses when required.
- Working with Haulage, Storage and Disposal team to arrange disposals.

You may be required to carry out other duties within the scope of your grade and within the limits of your skill, competence and training.
- ** Essential Criteria**
- Excellent communication skills.
- Ability to establish and maintain strong relationships.
- Ability to work as part of a team and actively contribute toward team goals.
- A strong working knowledge of Microsoft Office, including Excel, Word, PowerPoint and Outlook.
- Hold Full valid UK Manual Driving Licence.

**Licences**:

- Full valid UK Manual Driving Licence.**Qualifications**:

- You must hold two GCSE Grade A-D in Maths and English.
- Please note that we will also accept equivalent qualifications at the same level achieved from a wide range