Support Services Administrator

6 days ago

Inchinnan, United Kingdom CITB Full time

Details

Office based role for a Support Services Administrator - based at National Construction College Scotland - Inchinnan, Renfrewshire

Salary is currently £27,810.00

Mon - Thur 8am - 4pm - Fri 8am - 4pm

**Key responsibilities and accountabilities**:

- Deliver timely and efficient customer service to external and internal
- Ensure accurate and timely completion of a complex range of administrative processes and record keeping that supports the delivery of training.
- Always display a positive and proactive can-do attitude to work, customers and fellow team members.
- Ensure all requirements are uploaded to the appropriate system to allow learners to progress to EPA within the given timescale.
- Use of internal and external systems applicable to the processing and record keeping in line with CITB, awarding organisation, funding and scheme requirements.
- Supervise and invigilate learner tests assessments and exams in a controlled testing environment, meeting all awarding organization testing and exam invigilation rules and EPAO requirements.
- Comply with Awarding Organisations/SQA, scheme bodies and ATO requirements including learner registrations and enrolments, resulting, qualification claims, data cleansing, updating of learner information and withdrawals.
- Undertake new or emerging tasks as directed by the manager in order to fulfil CITB’s requirements.
- **Work effectively with other administrators to ensure that activities are covered in case of absence.
- **Comply with CITB policies and procedures including document and record retention and data management.
- **In collaboration with the manager, develop and review processes to ensure they remain current and relevant in line with requirements.
- **Respond to enquiries and work towards a solution, working with other teams as needed.
- **Carry out Reception duties including sign in, and H&S induction as required.
- Carry out purchasing requirements and be the central point of purchasing to ensure that materials and resources are available in a timely manner.
- Always display positive behaviours and attitudes to colleagues, visitors and learners.
- Attend and contribute positively to team meetings.
- Consistently demonstrate the required behaviours, whilst being a role model for learners and challenge inappropriate behaviour in a professional manner.
- Follow all safeguarding policies and procedures and be responsible for fostering a positive, inclusive and safe environment where all learners feel safe, included and supported.
- Ensure that all learners work and behave safely and always follow all health and safety rules and regulations.
- Attend relevant workshops, conferences, and training sessions to keep up to date with changes.
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Contact and additional information

Lynne Gibb - Support Services Team Leader

Required Qualification
- Level 3 in either Business Admin or Customer Service or relevant background experience

Essential past experience/skills
- Microsoft Applications - Word & Excel

Closing Date:
24/01/2025, 23:55 hours

1st Interview dates
- To be confirmed

Number of jobs available
- 1

Region(s)
- Scotland

City/Town
- Inchinnan Estate

Office Location
- Inchinnan - CITB, Inchinnan Industrial Estate, 4 Fountain Ave, Inchinnan, Renfrew PA4 9RQ

Departmental Grade
- Team Member.TM2

Post Type
- Permanent

Working Pattern
- Full Time

Salary
- £24,300 - £29,700

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