Head of Insight

1 week ago

London, United Kingdom Fortnum and Mason Full time

**Head of Insight & Analytics**:
**Marketing - Piccadilly**:
**Contract**:Permanent**
**Salary**:Competitive and Benefits***:
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

**Role purpose**:
In this role you will be responsible for bringing reporting and analytics in-house and building a best-in-class reporting and analytics function for the entire Fortnum & Mason business, helping to enable the next phase of customer and business growth.

You will help us improve decision-making, increase revenue, drive operational efficiency, and delight our customers with new and improved experiences. Ultimately you will continue the evolution of the reporting and analytics function from reactive to proactive.

You will need to be a technically capable leader who can effectively manipulate, organise and interpret data and create valuable, easy to understand insights for stakeholders at all levels around the business.

You will need to think big, challenge accepted practices, and influence across the organisation. You must be comfortable making decisions in an ambiguous environment and use strong communication skills to build and maintain trust with a cross-functional group of stakeholders and partners.

You will be a key part of the data transformation programme, helping to build a long-term vision and roadmap for the future as well as being actively involved in the implementation.

This is a hands on role, initially you will have a team of 2 analysts with a view to growing the team to effectively serve the business needs this will include building a data science capability to leverage the new F&M data set.

You will have a unique opportunity to help build the foundations for implementing a data-driven culture across the organisation and grow global analytical capabilities.

**Key accountabilities**:

- Build the Analytics, reporting and insight function from ground up to support strategic organisation goals. Define the vision, principles and the required governance.
- Maintain and improve the existing reporting and analytics infrastructure to support critical business functions
- Review and optimise data quality - identifying and solving short terms issues as well as identifying long term potential
- Partner and provide support for teams around the business. Identify opportunities for improvement and prioritise a continuous improvement roadmap. Work with teams around the business to continue building a data-driven culture.
- Lead role in the delivery of the data transformation project, work with relevant teams to develop the reporting and analytics infrastructure. Ensure that we can drive a step-change in reporting and insights through things like CLTV analysis and predictive modelling
- Key partner in customer data management, wo

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