Housing - Managing Agent

Inclusion Housing is a social enterprise company with a national reach and substantive growth programme. Our mission is to provide flexible, innovative housing solutions and life opportunities in partnership with others to work with and on behalf of vulnerable people

To be the leading health & social care landlord for vulnerable adults’ is Inclusion Housing’s vision. Our Managing Agents would not only assist us in achieving this vision but will play a fundamental part in growing and developing the business over the coming years. This is a full-time role 35 hours per week.
- 25 days paid annual leave plus bank holidays
- Salary: circa. £26500 per year
- Location: Homebased with travel covering Birmingham and the surrounding areas
- Driving Licence and a car owner is ESSENTIAL for this post
- Provisional interview date via Teams - TBA

**Key relationships**:
**External**:Business partners, health commissioners, care and support providers and other housing providers in the region.

**Internal**:The Executive Team and wider staff team, residents and the community.

**Job Purpose**

You will manage a patch / portfolio of properties and deliver holistic housing services, by working alongside, and in partnership with care and support providers, health agencies and organisations who may be providing services within the building.

including:

- Review of tenants at referral stage / regard for risk. compatibility and eligibility
- Tenancy sign ups
- Regular scheme and tenant visits
- checking on arrears position, engaging with appointees and deputies as deemed appropriate
- Repairs escalations
- A regard for safeguarding
- Management of Anti-Social Behaviour
- Establishing and managing facilities contracts
- Ensuring empty properties are ready to let and work in partnership to reduce voids
- Deliver our HomeLife projects to improve tenant and scheme wide wellbeing
- Monitor tenant satisfaction and ensure effective and meaningful consultation on key business reviews.
- Develop and maintain a productive working relationship with the care and support providers, ensuring responsibilities are understood and that issues are addressed appropriately so that tenants can maintain their tenancies
- Meet regularly / as required with the care and support team to allow effective communication between housing and support services. Maintain records in the form of a scheme record sheet to enable sharing of relevant information between shifts
- Provide other verbal and written reports as required

Intensive Housing Management:
Visit tenants every 2 weeks in their own home to ensure the provision of housing related support, deliver effective partnership working and relationship management along with an excellent level of customer care to all tenants, support teams, family members, visitors and stakeholders living in or visiting the schemes, to include:

- Safety and security of the properties through regular / monthly scheme inspections
- Effective partnership working with support team, commissioning, Local Authorities, Housing Benefit departments
- Ensuring adequate compliance, repair and safety the properties
- Arranging rent collections / to ensure tenants do not fall into arrears or financial distress
- Signposting to enable tenants to gain expert advise or access community services, such as local mental health and other disability networks and forums
- Ensure the accommodation and support remain suitable to meet needs and provide support for move on where required
- Liaise with relevant authorities such as fire, environmental and police services to ensure the service is running appropriately
- Liaise with other agencies and where required represent Inclusion at Multi-Disciplinary Team meetings and other vital meetings
- Review incoming tenants and arrange tenancy documentation, having a regard for compatibility, safety and security of scheme / other tenants and other risks
- Ensuring Inclusions duty of care is maintained is respect of safeguarding and compliance

Rent and Service Charge Accounting
- Provide accurate advice and offer referrals to a reputable external advisor
- Liaise with benefit agencies on behalf of tenants
- Manage the scheme finances and budgets in accordance with financial policies and within targeted budgets
- Request and receive quotes from contractors for service contracts, such as garden maintenance, window cleaning and communal cleaning arrangements
- Ensure that expenditure for scheme stationery and cleaning materials is within specified budgets
- Take a lead role in ensuring that pre-determined budgets for urgent and non-urgent scheme repairs are effectively managed
- Contribute to the service charge and rent review each year

Repairs and Maintenance
- Respond appropriately to emergency repair requests
- Assist in the planning and implementation of the planned maintenance programme with the property team
- Assist in developing Scheme Action Plans
- Monitor contractors performance in relation to su