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Customer Services Advisor
2 weeks ago
Who we’re looking for
We’re looking for a Customer Services Advisor to resolve customer enquiries in our Neighbourhood and Communities team efficiently, providing support and advice on a range of issues.
A typical day for you would include providing stellar service through all channels. You’ll use your knowledge and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.
You’ll be digitally savvy with customer service experience and will champion collaborative working across the organisation.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care You can find a full description of our values here
**Who we are**
Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.
We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.
For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
**Connecting through difference**
We embrace and understand the value diversity brings - it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
