Customer Service Executive

Our award-winning company based in Maple Cross (Rickmansworth) is looking for highly accurate and confident communicators to join our team as Customer Loyalty Executive Paying **£25,000**per year with excellent benefits and a generous **27-day holiday** allowance, this is a fantastic opportunity to join our team at a time of rapid expansion in the automotive industry. Mobilize Financial Services is the financial services partner of the Alliance Renault-Nissan-Mitsubishi brands and have been consecutively awarded **UK Great Place to Work (large company), Great Place to Work for Wellbeing**and**Great Place to Work for Women.** Reporting to the Customer Loyalty Supervisor, the job holder will help to develop and implement the agreed loyalty strategy for Mobilize for all products & services in all channels (new, used, retail and fleet) to drive customer retention and re-acquirecustomers who have left the brand. Role is to sell a range of products and services to both returning and existing customers to facilitate customer retention. Specifically: **The Role** - To maximise the opportunity for business through inbound and outbound contact during the End of Contract process, through customers calling for a settlement figure or speaking to customers that are in a National Campaign - To conduct sales consultations in a professional manner, consistent with all relevant statutory regulations and in line with the company’s "Customer First" philosophy. - Take responsibility for the self-management of performance against published service standards in terms of response time and other commitments - To meet or exceed sales targets / customer scorecard as set and agreed by the Customer Loyalty Team Leader - To self-manage all proposals from the initial telephone contact to the pay-out out and activation of the agreement. - Take responsibility for ensuring that all administration relating to new agreements is processed within Departmental guidelines. - To keep sales records and logs up to date. - To adhere to departmental policies and procedures. - To demonstrate commitment to continuous improvement through assisting with and making recommendations for productivity improvements through procedural change and/or system development. - To work as part of a team, demonstrating a flexible attitude towards your duties. **The Offer** The base salary for this role is **£25,000 per annum** plus up to **6% non-contractual bonus**. - Access to a **company vehicle scheme** (after successful probation) - **27 days annual leave** plus a half day on Christmas and New Year’s Eve and bank holidays - **Private health care** for yourself - Competitive employer contribution pension plan **(7.22%)**: - Access to our **retail / goods discount voucher scheme** for hundreds of stores / brands At the start of your employment, you would be expected to work from the office for at least 12 weeks to work through our induction and training process, after which time and with agreement from your line-manager you may be offered the opportunity for **flexible hybrid home-working.** Your basic hours of work will be 37.5 hours per week with the normal hours of work operating in shifts of: - Week 1, Monday to Friday - 0830 - 1700 and - Week 2, Monday to Friday 0930 - 1800; including one hour for lunch. - You will also be required to work a maximum of 1 in 4 Saturdays (0900 - 1700) which would earn you a day off in lieu, to be arranged by your line manager plus 4 additional Saturdays throughout the course of the year 0900 - 1500 (for which no lieu day isearned). **_Shift patterns are agreed in advance giving you plenty of opportunity to plan your schedule accordingly_** **About You** As a part of this position, you will promote Mobilize and the alliance brands, exemplifying our values to help grow the business responding to all customer and supplier enquiries in an efficient and courteous manner. To do this we are looking for peoplewho are: - Highly accurate, with a keen eye for detail and a pro-active approach to solving problems. - Excellent communicators able to handle a high volume of inbound and outbound calls with autonomy. - Computer literate with a good general standard of numeracy. **Working With Us** Mobilize is present today in over 30 countries across Europe, North Africa, South America, and Asia and takes pride in our pioneering spirit and our agile, enthusiastic people who are at the heart of our business. Our company culture is focused around TheMobilize FS Way and the 6 core values; We Love All Our Customers, We Decide and Do, We Do the Right Thing, We Speak the Truth, We Transform Together, We Make It Simple. Mobilize Financial Services strives to be diverse and inclusive; a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top-down effort to be role modelson what diversity, inclusion and belonging means in society.