Customer Assistant

**In Store**
- Store
- Sevenoaks
- Location
- Sevenoaks, Kent
- Contract type
- Permanent
- Position type
- Part Time
- Salary
- £12.60 p/h
- Closing date: 11th December 2025

**How We Hire**:
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

**About the role**:

- All the details- **Work Pattern**
Tuesday 12.00-20.00
Wednesday 12.00-20.00
Saturday 12.00-20.00
- **Under 18 disclaimer**
- Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.
- You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift - delivering hot bread, fresh perspectives, and fast, five-star service to our customers.- At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.-
- You’ll confidently manage demand, keeping our shelves full and our customers impressed.-
- Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.-
- Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.-
- Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

**Purpose**
- To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
- **Key Accountabilities**- Serve our customers efficiently, both on the shop floor and at service points-
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product-
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities-
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.-
- Build expert product knowledge to sell and recommend our products and services-
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time- **Key Capabilities**- High levels of customer service-
- Committed to delivering excellent work with great attention to detail-
- Open to and acts upon feedback, asking for this regularly-
- Takes accountability for planning and managing own workload efficiently-
- Strong communication skills-
- Adaptable to changing situations-
- Builds positive relationships by being a good listener-
- Good level of digital capability- **Everyone’s Welcome**
- M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

**Our Support**:

- **Mentorship**:

- It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.-
- **Flexible working**:

- We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

**Benefits**:
**Wellbeing hub**:
Get access to resources to support your wellbeing, including a free virtual GP service.

**Colleague Networks**:

- We want you to feel supported, no matter what.

**Health and Wellbeing Network**:

- Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.-
- **Cancer Network**:

- Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.-
- **Menopause Network**:

- Initiating and encouraging open conversations about menopause by offering support and sharing experiences.-
- **Culture and Heritage Network**:

- Rai