Customer Assistant

4 days ago

Sevenoaks, United Kingdom Marks & Spencer Full time

**Work Pattern**

Sun -9.00-5.00

Wed -11.00-15.00

Fri -11.00-15.00

Sat -11.00-15.00

This job role involves the use of dangerous machinery

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

Sevenoaks, KENT, ENGLAND;

  • Customer Service Assistant

    2 weeks ago

    Sevenoaks, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 40 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...

  • Customer Service Assistant

    2 weeks ago

    Sevenoaks, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 40 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...

  • Customer Assistant

    2 weeks ago

    Sevenoaks, Kent, United Kingdom Marks and Spencer Full time £20,000 - £30,000 per year

    All the detailsWork PatternWeek 1Sunday: 10:00–17:00Tuesday: 11:00–20:00Thursday: 11:00–20:00Friday: 11:00–20:00Week 2Monday: 11:00–20:00Wednesday: 11:00–20:00Friday: 11:00–20:00Saturday: 11:00–20:00Key Accountabilities And MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping...

  • Customer Service Assistant

    2 weeks ago

    Sevenoaks, United Kingdom Appcastenterprise Full time

    What you'll be doing: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a part time basis, contracted to 30 hours per week. You'll join a team that takes a real pride in what they do,takes pride in their food and most of all, join a company that takes pride in its...

  • Customer Relations Assistant

    15 hours ago

    Sevenoaks, United Kingdom Connect2Kent Full time

    Connect2Kent are currently seeking for a Customer Relations Assistant to join an on-going temporary assignment for Kent County Councils Adult Education Team. - Based in Sevenoaks, Kent - £10.05 per hour - Monday to Thursday 16:00-22:00 (occasional Saturday working opportunity) - Office based **Job Purpose**: **Experience**: - Experience in Customer...

  • Driver & Customer Service Assistant

    4 weeks ago

    Sevenoaks, United Kingdom Williams Trade Supplies Full time

    Position:Driver & Customer Service Assistant (Part Time) Salary:Up to £19,500 per annum DOE Hours:30 /week MON-FRI 07:00-13:30 *NO WEEKENDS! Location:Williams, Unit b Sevenoaks Business Centre, Cramptons Road, TN14 5DQ *** A full, clean UK Driving Licence is essential for this role ***If you're interested in working for a company that's been listed for 5...

  • Driver & Customer Service Assistant

    5 days ago

    Sevenoaks, Kent, United Kingdom Williams Trade Supplies Full time

    Position: Driver & Customer Service Assistant (Part Time)Salary: Up to £19,500 per annum DOEHours: 30 /week MON-FRI 07:00-13:30 *NO WEEKENDSLocation: Williams, Unit b Sevenoaks Business Centre, Cramptons Road, TN14 5DQ*** A full, clean UK Driving Licence is essential for this role ***If you're interested in working for a company that's been listed for 5...

  • Christmas Customer Assistant

    2 weeks ago

    Sevenoaks, Kent, United Kingdom Marks and Spencer Full time £20,000 - £40,000 per year

    Operations Assistant,SummaryOperations AssistantAll the detailsWork PatternTuesday 12:00 - 20:00Wednesday 12:00 - 20:00Saturday 12:00 - 20:00Under 18 disclaimerThis job role involves operatingmechanical equipmentas relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant...

  • Driver & Customer Service Assistant

    3 weeks ago

    Sevenoaks, United Kingdom Williams Trade Supplies Careers Full time

    Position: Driver & Customer Service Assistant (Part Time)Salary: Up to £19,500 per annum DOEHours: 30 /week MON-FRI 07:00-13:30 *NO WEEKENDS!Location: Williams, Unit b Sevenoaks Business Centre, Cramptons Road, TN14 5DQ*** A full, clean UK Driving Licence is essential for this role ***If you're interested in working for a company that's been listed for 5...

  • Customer Assistant

    4 days ago

    Sevenoaks, United Kingdom Marks & Spencer Full time

    Working Pattern: Week 1: Sun 14-18, Tue 18-22, Thur 18-22, Fri 18-22 Week 2: Mon 18-22, Wed 18-22, Fri 18-22, Sat 18-22 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...