Service Coordinator

2 days ago

Plymouth, United Kingdom British Red Cross Full time

**Service Coordinator**

**Job Location: Primarily home based with occasional travel around South West (particularly Plymouth) and South Wales.**

**Contract Type: Permanent**

**Hours: 21 per week**

**Salary: £26,253 based on 35 hours per week**

**UK manual driving licence is not essential but would be preferable**

**_Are you driven by a genuine desire to create a better future for vulnerable refugees, asylum seekers and migrants? _**_Could you play a key role supporting people searching for missing family_**_?_**
- Your efforts will help reunite families, and make a lasting impact on the lives of refugees. You will be an integral part of our mission to help people in crisis, restoring hope and rebuilding shattered lives.

Ideally you will be based around Plymouth as you will be joining our South West and South Wales team.

**What will a day in the life of a Service Coordinator involve?**
- Overseeing the delivery of the International Family Tracing service, ensuring the people who need us remain the main focus.
- Being responsible for coordinating and delivering quality casework services.
- Training, supporting and coordinating the work of volunteers
- Analysing and reporting on service user's feedback for improving service delivery.
- Maintaining effective administration of day-to-day workload.

**What do you need to be a successful Service Coordinator?**
- Experience of delivering casework with vulnerable people.
- Familiarity with trauma informed practices to ensure our service user's situations are approached appropriately.
- Experience of managing volunteers.
- Being able to provide delicate, safe and empowering support to distressed people in vulnerable situations.
- Great organisational skills and meticulous attention to detail.
- Excellent IT skills, particularly with databases and Microsoft Office.

**What will you get in return for your dedication and expertise?**

**Holidays**: 36 days annual leave (including bank holidays) + option to buy 5 extra days.

**Pension scheme**: Up to 6% contributory pension.

**Flexible working**:We do our best to accommodate your preferred work style.

**Learning & Development**: Wide range of career opportunities + comprehensive learning.

**Discounts**: Access to Blue Light Discount Card and employee benefits platform.

**Wellbeing Assistance**: Access to mental health and wellbeing assistance.

**Team Working**:Champion our mission in a collaborative team.

**Cycle2Work**: Lease a bicycle through the scheme.

**Season ticket loan**: Interest-free loan for commuting expenses.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**_Connecting human kindness with human crisis_

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